Akhenaton Davis
New York,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues While also having some history of doing heavy lifting work for loading Amazon trucks at warehouses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Amazon
New York, NY
05.2023 - 12.2025
- Utilized Amazon's customer service software to track and resolve customer concerns.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with inquiries and issues through various communication channels.
- Helped load trucks with packages and completed necessary paperwork.
- Collaborated with team members to enhance service delivery and efficiency.
- Packaged products according to company standards and safety guidelines.
- Reviewed lists of station drops, dealers or customers, loading trucks with appropriate deliverables.
- Assisted in loading trucks during peak order periods.
Camp Volunteer
Camp Twelve Trails
New York, Ny
06.2021 - 07.2021
- Supervised groups of campers during outdoor and indoor activities.
- Provided guidance and support to campers in skill-building workshops.
- Assisted in planning and organizing daily camp activities for children.
Education
OSHA Training
Occupational Health And Safety
05.2026 - 07.2026
Harlem Village Academics High
New York, NYSkills
- Customer service software
- Order tracking
- Customer feedback analysis
- Communication channels
- Inventory management
- Order fulfillment
- Conflict resolution
- Customer service
- Conflict resolution
- Time management
- Customer relationship management
- Clear communication
Timeline
OSHA Training
Occupational Health And Safety
05.2026 - 07.2026
Customer Service Representative
Amazon
05.2023 - 12.2025
Camp Volunteer
Camp Twelve Trails
06.2021 - 07.2021
Harlem Village Academics High