Marlyna Day
Jolo
Summary
Results-driven Customer Service Representative with a proven track record in effective communication, problem-solving, and customer relationship management. Committed to enhancing customer satisfaction through efficient complaint resolution and collaborative teamwork.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Startek USA
Remote
02.2023 - Current
- Assisted customers with inquiries and product information in a timely manner.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Collaborated with team members to improve service quality and efficiency.
- Provided product recommendations based on customer needs and preferences.
- Trained new employees on customer service protocols and system usage.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
High School Diploma -
Iaeger High School
Iaeger, WV05-1993
Skills
- Customer relationship management
- Customer service software
- Product knowledge
- Complaint resolution
- Payment processing
- Service quality improvement
Timeline
Customer Service Representative
Startek USA
02.2023 - Current
High School Diploma -
Iaeger High School