Brandi Greer
Lexington,USA
Summary
Dedicated customer service professional with experience assisting customers, managing administrative tasks, resolving issues, and maintaining accurate records. Strong written communication, typing, data entry, and computer skills with the ability to work independently and follow established procedures. Experienced in handling customer inquiries, coordinating solutions, and maintaining professional relationships. Seeking a Remote Chat Support Representative position where I can provide exceptional customer service through written communication while working in a flexible remote environment.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Ameridial
01.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Business Consultant
Fresh Start Enterprise LLC
03.2021 - Current
- Assist clients by responding to questions and providing business support solutions.
- Communicate professionally through email, messaging platforms, and written correspondence.
- Maintain accurate client records and documentation.
- Resolve customer concerns by identifying needs and implementing appropriate solutions.
- Conduct research and provide recommendations based on customer goals.
- Manage multiple projects while meeting deadlines and maintaining client satisfaction.
- Utilize computer-based systems to organize information and track progress.
Freight Broker
Brown's Inc.
02.2014 - Current
- Coordinate communication between carriers and customers to ensure timely issue resolution.
- Provide customer service support and respond to inquiries regarding shipments and logistics.
- Maintain electronic records, documentation, and filing systems.
- Enter and update information accurately within company systems.
- Build and maintain professional relationships with customers and business partners.
- Resolve service concerns and provide timely updates.
- Utilize Microsoft Office and computer applications to manage daily operations.
Education
General Education -
Cornerstone Christian Academy
Townsend, GASkills
- Microsoft Word
- Microsoft Office
- Windows Operating Systems
- Data Entry
- Email Communication
- Internet Navigation
- Typing
- Document Management
- Customer Service Software
- Online Communication Platforms
- Customer service
- Problem-solving
- Written and oral communication
- LiveChat
- Patience maintenance
- Empathy display
- Data entry
- Team collaboration
- Clear communication
- Time management
- Positive attitude
CORE QUALIFICATIONS
- Live Chat & Written Customer Support
- Customer Service & Customer Satisfaction
- Data Entry & Record Management
- Microsoft Office Suite
- Professional Written Communication
- Problem Resolution
- Account Assistance
- Multi-Tasking & Organization
- Typing & Computer Proficiency
- Internet Research
- Administrative Support
- Time Management
- Quality Assurance
- Attention to Detail
- Independent Remote Work
- Following Standard Operating Procedures (SOPs)
ADDITIONAL INFORMATION
- Authorized to work in the United States for any employer
- Available for flexible schedules, including evenings and weekends
- Comfortable working independently in a remote environment
- Reliable internet access and computer proficiency
Timeline
Customer Service Representative
Ameridial
01.2025 - Current
Business Consultant
Fresh Start Enterprise LLC
03.2021 - Current
Freight Broker
Brown's Inc.
02.2014 - Current
General Education -
Cornerstone Christian Academy