Akia Clyburn
PLS Check Cashing
Charlotte ,NC
7
years of professional experience
Dynamic leader with expertise in operations management and customer service, honed at PLS Check Cashing. Proven track record in staff development and strategic planning, enhancing workflow efficiency. Skilled in training and mentoring, with a focus on achieving business goals through effective decision-making and complex problem-solving.
Work History
Shift Manager
4 Years 2 Months- Supervised daily operations to ensure optimal service quality and efficiency.
- Trained and mentored team members on food safety and customer service standards.
- Managed inventory levels and executed ordering processes to minimize waste.
- Developed staff schedules to maintain adequate coverage during peak hours.
- Addressed customer inquiries and resolved complaints to boost satisfaction rates.
- Implemented process improvements that enhanced workflow and reduced wait times.
Supervisor
11 Months- Assisted in daily store operations, ensuring compliance with company policies and procedures.
- Managed cash register operations, accurately processing transactions and handling customer inquiries.
- Maintained store presentation by organizing merchandise and ensuring cleanliness of sales floor.
- Trained new team members on operational processes and customer service best practices.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
Key Holder
1 Year 1 Month- Assisted in daily store operations, ensuring compliance with company policies and procedures.
- Managed cash register operations, accurately processing transactions and handling customer inquiries.
- Maintained store presentation by organizing merchandise and ensuring cleanliness of sales floor.
- Trained new team members on operational processes and customer service best practices.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
Education
Diploma - Medical Billing And Coding
High School Diploma
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Employee motivation
Decision-making
Complex Problem-solving
Strategic planning
Inventory control
Staff development
Operations management
Timeline
Supervisor
PLS Check Cashing
11.2022 - 10.2023Read More
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
09.2018 - 11.2022Read More
Key Holder
Burlington
02.2017 - 03.2018Read More
Southeastern College
Diploma from Medical Billing And Coding
Read More
West Charlotte Senior High
High School Diploma
Read More