Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Akia Henry

Charlotte,NC

Summary

Dynamic and results-driven professional with extensive experience as an Independent Contractor for Amazon Flex, excelling in customer service and efficient navigation. Proven ability to enhance client satisfaction through timely deliveries and effective communication. Skilled in workload management and safety compliance, ensuring high-quality outcomes in fast-paced environments.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Independent Contractor

Amazon Flex
10.2022 - Current
  • Observed packing operations to verify conformance to specifications.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
  • Making sure all customers received there packages in a safe timely manner.


Independent Contractor

Instacart
08.2022 - Current
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
  • Improved overall project quality by reviewing work diligently before submission to the client for approval.
  • Observed packing operations to verify conformance to specifications.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.

Delivery Driver

Amazon
05.2022 - 08.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Verified accuracy of all deliveries against order forms.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

Independent Contractor

Courier Express
06.2019 - 03.2022
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.

Education

Blythewood High School
Columbia , SC
06-2011

Skills

  • Valid Driver's license
  • Workload management
  • Deadline adherence
  • Safety compliance
  • Punctuality
  • GPS technology
  • Efficient navigation
  • Customer service
  • Attention to detail
  • Loading and unloading
  • Time sensitive deliveries
  • HIPAA compliance

Certification

  • Medical Courier Training
  • BBP
  • Certified Hipaa Certification, Blue Cross

Timeline

Independent Contractor

Amazon Flex
10.2022 - Current

Independent Contractor

Instacart
08.2022 - Current

Delivery Driver

Amazon
05.2022 - 08.2024

Independent Contractor

Courier Express
06.2019 - 03.2022

Blythewood High School

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Akia Henry