Akia Kitchens
Madison,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Hospitality Team Member
Mad Hospitality
01.2023 - Current
- Enhance customer satisfaction by providing exceptional service and addressing guest concerns promptly
- Maintain clean and organized public areas, contributing to a positive atmosphere for both guests and staff
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area
- Conduct regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively
Restaurant Manager
Burger King
02.2021 - 01.2023
- Improved overall customer satisfaction by implementing new service standards and staff training programs
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Manager
Drive In Seafood
01.2019 - 02.2021
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cashier
Ingles
03.2018 - 01.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Morgan County High School
Madison, GASkills
- Initiative and Self-Motivation
- Food safety awareness
- Strong teamwork
- Professional Appearance
Timeline
Hospitality Team Member
Mad Hospitality
01.2023 - Current
Restaurant Manager
Burger King
02.2021 - 01.2023
Manager
Drive In Seafood
01.2019 - 02.2021
Cashier
Ingles
03.2018 - 01.2019
High School Diploma -
Morgan County High School
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