AKIEBA WILLOCK
Sales Account Manager/Customer Service Representative/Data Entry Clerk
Roosevelt,NY
Summary
Experienced Sales Representative and Client Relationship manager with a consistent track record of exceeding sales targets and building strong client relationships over 8 years. Managed sales through forecasting and account strategy with planning. Skilled in analyzing data, identifying growth opportunities, and delivering exceptional customer service. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
BUSINESS ACCOUNT MANAGER - CHANNEL MANAGEMENT
Verizon
12.2021 - 12.2022
- Oversaw sales forecasting, goal setting and performance reporting for all accounts
- Helped to craft programs about Verizon products and services that educated customers and Verizon Authorized retailers
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Analyzed and reported on customer activity, business trends and areas of concern
- Directed sales support staff in administrative tasks to help sales reps close deal
- Tracked sales data through Salesforce and OST and setup appointments for prospective customers.
CALL CENTER REPRESENTATIVE
Verizon
04.2014 - 11.2021
- Provided excellent customer service to all customers, responding promptly and professionally to inquiries
- Handled incoming calls from customers regarding billing issues, technical support, product information, account changes, and other related topics
- Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution
- Kept records of customer interactions, processed customer accounts and filed documents
- Followed communication procedures, guidelines and policies
- Took the extra mile to engage customers.
- Accurately entered data into computer systems and databases
- Proficient in Microsoft Office and similar software
Education
No Degree - Computer And Information Sciences
Finger Lakes Community College
Canandaigua, NY 05.2016 -
High School Diploma -
Roosevelt High School
05.2001 - 05.2005
Skills
Word Processing
Data Entry
Data accuracy
Fast Typing Speed
Data Processing
Technical Support
Accuracy and Attention to Detail
Customer Service
Active Listening
Call Management
Complaint resolution
Call center experience
Personal Information
Date of Birth: 11/19/87
Timeline
BUSINESS ACCOUNT MANAGER - CHANNEL MANAGEMENT
Verizon
12.2021 - 12.2022
No Degree - Computer And Information Sciences
Finger Lakes Community College
05.2016 -
CALL CENTER REPRESENTATIVE
Verizon
04.2014 - 11.2021
High School Diploma -
Roosevelt High School
05.2001 - 05.2005