Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Joel A Whiting

Colonial Heights,VA

Summary

Creative, adaptable, self-starting Sr. Account Manager; bringing a decade of Verizon sales, operations, and business channel experience. Strong background in business sales, account management, development, and leadership. Adept in solution architecture, technical presentation, cross-functional team management, and negotiation.

Known to run towards fires, not from.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sr. Account Manager - Business Channel Management

Verizon Wireless
VA/MD/DC Market, Mobile Working, VA
04.2022 - Current
  • Serve as a trusted advisor to senior leadership, both internal and external, to identify, create, and implement solutions based on their needs and opportunities.
  • Led, trained, and developed an indirect market of 56 locations with over 200 employees. And their subsequent accounts.
  • Utilized quantitative and qualitative data to articulate my recommendations to stakeholders.
  • Quickly and effectively modified projects as needed, based on the ever-changing needs of stakeholders.
  • Collaborated cross-functionally with internal and external teams to ensure client needs were met in a timely manner.
  • Meet with clients as an SMB, BuSS, and OTN SME for the agent partners.
  • Developed strategic plans for expanding the existing customer base through targeted promotions and outreach efforts.
  • Organized regular meetings with stakeholders to review progress on long-term sales cycles.
  • Created customized and often complex solutions based on individual customer needs.
  • Identified areas of improvement in existing processes, procedures, and systems related to the sales and implementation cycle.
  • Identified new opportunities for collaboration with existing partners.
  • Assisted sales team members in closing deals with prospective customers by providing technical expertise when needed.
  • Facilitated technical presentations and whiteboarding sessions.
  • Coordinated cross-functional activities across different departments within the organization to ensure alignment with partner and client needs.

Solutions Specialist

Verizon Wireless
Colonial Heights, VA
09.2014 - 04.2022
  • Designed and implemented sales strategies tailored for current promotions, business needs, and industry trends.
  • Elevated productivity by collaborating with leadership to analyze performance metrics.
  • Generated new business through networking, cold calling, internet resources, targeting specific clients, and actively following through with leads.
  • Partnered with support teams to identify resolutions for complex issues, and effectively communicated technical features to customers.
  • Worked successfully with a diverse group of peers to accomplish goals and address obstacles.
  • Supported districts in operations, merchandising, skill development, product knowledge, positioning, and SMB solutions.
  • Continuously adapt strategies to meet changing sales objectives.
  • Crafted growth opportunities using discovery questions during cooperative sales activities.
  • Ensured compliance with industry regulations during solution implementation.

Skills

  • Excellent oral and written communication skills
  • Cross-channel collaboration
  • Public Speaking
  • Solutions White-boarding
  • Project Management (HRPM, Sales, Ops)
  • Co-sell partnership
  • Consultative, relational, and solutions selling

"DMAIC, MECE, DMADV, MEDDIC, VVS, ETR"

  • Stakeholder management
  • Mutually beneficial negotiation
  • Technical communication and literacy
  • Partnership development
  • Collaboration
  • Strategic planning
  • Process Improvement and ideation

"VLSS, VZ Scrum Master, Lean, Agile"

Certification

Bachelor of Science: Business Administration

Western Governors University| Salt Lake City, UT (Estimated Graduation 2028)

  • VLSS Green Belt
  • Verizon ScrumMaster
  • Verizon Agile Product Owner

Timeline

Sr. Account Manager - Business Channel Management

Verizon Wireless
04.2022 - Current

Solutions Specialist

Verizon Wireless
09.2014 - 04.2022

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Joel A Whiting