Summary
Overview
Work History
Education
Skills
Timeline
Generic

Akil Allred

Port Orange,FL

Summary

Experienced dispatcher seeking a challenging role to utilize education and skills. Passionate about contributing expertise to drive company growth.

Overview

25
25
years of professional experience

Work History

Operator/Dispatcher

Kings Transportation
02.2016 - Current
  • Managed customer pickup inquiries efficiently.
  • Coordinate drivers for timely dispatch.
  • Utilized GPS technology to oversee driver locations and optimize route efficiency.
  • Analyzed maps to extract relevant information.
  • Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.

Operator

Stat Communication
01.2015 - 02.2016
  • Take and deliver messages
  • Refer callers to emergency numbers if needed
  • Page appropriate on call person
  • Schedule and cancel appointments

Dispatcher

Premier Limousine
01.2014 - 09.2014
  • Supervising over 100 drivers
  • Taking client reservations
  • Checking GPS and maps if needed
  • Inspecting cars before and after client pick up
  • Signing driver paperwork to confirm job completion

Packer

Macys Warehouse
04.2011 - 04.2013
  • Process, package and ship orders
  • Organize stock and maintain inventory
  • Keep warehouse clean and organized
  • Load and unload trucks

Dispatcher/Operator

Vital Transportation
09.2000 - 10.2010
  • Taking client reservations
  • Mapping routes for drivers
  • Updating client accounts
  • Dispatching drivers to location in and out of state

Education

High School Diploma - undefined

John Bowne High School
Flushing, NY
01.1997

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Dispatch software
  • Dispatching procedures
  • Time management
  • Customer relations
  • Route planning
  • Traffic monitoring
  • Map reading
  • Adjusting routes
  • Critical thinker

Timeline

Operator/Dispatcher

Kings Transportation
02.2016 - Current

Operator

Stat Communication
01.2015 - 02.2016

Dispatcher

Premier Limousine
01.2014 - 09.2014

Packer

Macys Warehouse
04.2011 - 04.2013

Dispatcher/Operator

Vital Transportation
09.2000 - 10.2010

High School Diploma - undefined

John Bowne High School

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