Akil Allred
Port Orange,FL
Summary
Experienced dispatcher seeking a challenging role to utilize education and skills. Passionate about contributing expertise to drive company growth.
Overview
25
25
years of professional experience
Work History
Operator/Dispatcher
Kings Transportation
02.2016 - Current
- Managed customer pickup inquiries efficiently.
- Coordinate drivers for timely dispatch.
- Utilized GPS technology to oversee driver locations and optimize route efficiency.
- Analyzed maps to extract relevant information.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
Operator
Stat Communication
01.2015 - 02.2016
- Take and deliver messages
- Refer callers to emergency numbers if needed
- Page appropriate on call person
- Schedule and cancel appointments
Dispatcher
Premier Limousine
01.2014 - 09.2014
- Supervising over 100 drivers
- Taking client reservations
- Checking GPS and maps if needed
- Inspecting cars before and after client pick up
- Signing driver paperwork to confirm job completion
Packer
Macys Warehouse
04.2011 - 04.2013
- Process, package and ship orders
- Organize stock and maintain inventory
- Keep warehouse clean and organized
- Load and unload trucks
Dispatcher/Operator
Vital Transportation
09.2000 - 10.2010
- Taking client reservations
- Mapping routes for drivers
- Updating client accounts
- Dispatching drivers to location in and out of state
Education
High School Diploma - undefined
John Bowne High School
Flushing, NY01.1997
Skills
- Customer service
- Data entry
- Decision-making
- Dispatch software
- Dispatching procedures
- Time management
- Customer relations
- Route planning
- Traffic monitoring
- Map reading
- Adjusting routes
- Critical thinker
Timeline
Operator/Dispatcher
Kings Transportation
02.2016 - Current
Operator
Stat Communication
01.2015 - 02.2016
Dispatcher
Premier Limousine
01.2014 - 09.2014
Packer
Macys Warehouse
04.2011 - 04.2013
Dispatcher/Operator
Vital Transportation
09.2000 - 10.2010
High School Diploma - undefined
John Bowne High School