Akil Dove
Chesapeake,VA
Summary
Dedicated leader with a strong background in customer relations and team development. Experienced in coaching staff for career advancement while maintaining high standards of service and operational efficiency.
Overview
21
21
years of professional experience
Work History
Captain/ General Manager
Trader Joe's
Virginia Beach, VA
04.2014 - Current
- Managed a workforce of over 100 employees, ensuring high standards of customer experience were consistently met.
- Developed and implemented strategic initiatives to optimize inventory management processes.
- Fostered a positive work environment through effective team building and mentorship programs.
- Created fiscal goals that exceeded company standards
- Coached & Developed over twenty crew-members to Assistant Manager/Mate position.
- Responsible for HR functions for the entire store includes interviewing, hiring & onboarding.
- Responsible for HR functions for the entire store includes inter viewing, hiring & onboarding.
Mate/Assistant Store Manager
Trader Joe's
New York, NY & Upstate, NY
06.2008 - 04.2014
- Coordinated daily store operations to enhance customer service and streamline workflow.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment.
- Trained 100 new team members on store policies, product knowledge, and customer engagement techniques.
- Implemented effective merchandising strategies to improve product visibility and sales performance.
- Assisted with the interviewing. hiring & onboarding of 200 crew members.
- Supported the overall store strategy and vision of the Store Captain.
Customer Operations Manager
Tops Friendly Markets
Buffalo, New York
06.2005 - 05.2008
- Developed and implemented training programs for 100 new team members to ensure consistent service quality.
- Collaborated with cross-functional teams to optimize inventory management processes and reduce stock discrepancies.
- Lead the store safety committee to ensure a safe shopping environment for customers & employees.
- Led customer service initiatives to enhance satisfaction and loyalty.
- Collaborated with cross-functional teams to drive operational excellence.
Education
Master of Science - Business Management
Medaille College
Buffalo, NY06-2008
Bachelor of Arts - Economics
University At Buffalo
Buffalo, NY06-2005
Skills
- Leadership and team building
- Customer relations
- Inventory control
- Operations management
- Team player & Effective Leadership
- Verbal and written communication
- Employee scheduling
- Team leadership
- Training and development
- Facility management
- P&L management
- Human resources management
Accomplishments
Trader Joe's Captain (Store Manager) of the Year 2019
Black Achievers in Industry Award 2007 - Tops Markets LLC, Buffalo, NY
Timeline
Captain/ General Manager
Trader Joe's
04.2014 - Current
Mate/Assistant Store Manager
Trader Joe's
06.2008 - 04.2014
Customer Operations Manager
Tops Friendly Markets
06.2005 - 05.2008
Master of Science - Business Management
Medaille College
Bachelor of Arts - Economics
University At Buffalo
Trader Joe's Scholarship Committee 2025
- Assisted with the overall applicants selection for our annual scholarship awards to Trader Joe crew member & family members.
- Reviewed and assisted with the rating/ grading of 150 applicants scholarship awards.
Trader Joes's Mentorship Program 2020-2026
- Participated in our company wide mentorship program.
- This program assist Mates (Assistant Managers) in Leadership development.
- Providing coaching on communication skills, team building, positive engagement & leadership expectations.