Akila Frazier
Vero Beach,FL
Summary
Dedicated cashier with expertise in transaction processing and customer satisfaction. Proven ability to enhance shopping experiences through effective communication and efficient service.
Overview
30
30
years of professional experience
Work History
Cashier
Dunkin' Donuts Franchising
Stuart, Florida
02.2024 - 11.2024
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and addressed inquiries about products and services to improve satisfaction.
- Maintained clean and organized work area to enhance customer experience.
- Collaborated with team members to streamline daily operations.
- Restocked supplies to maintain inventory levels.
Customer Service Cashier
Publix
Deerfield Beach, Florida
02.1995 - 06.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash, credit, and check payments accurately.
- Collected credit card and cash payments to complete transactions for customer orders.
- Operated cash registers to process payments for goods and services.
- Greeted customers and provided friendly customer service.
- Assisted customers with product inquiries, enhancing their shopping experience through tailored recommendations.
- Resolved customer complaints swiftly, contributing to overall customer satisfaction and loyalty.
- Promoted store loyalty programs during customer interactions, encouraging customer retention and engagement.
- Balanced cash drawers at the end of each shift.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Collaborated with team members to enhance service quality.
- Trained new cashiers on company procedures and systems.
- Supported co-workers with various tasks to maintain efficient store operations.
- Verified that all coupons were valid prior to processing them into the system.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
Deli Clerk
Hutchinson Island Pantry
Stuart, Florida
11.2014 - 08.2019
- Prepared fresh deli meats and cheeses, ensuring customer satisfaction through tailored orders.
- Prepared and sliced meats, cheeses, and other deli items for display.
- Collaborated with team members to ensure efficient service during peak hours.
- Maintained cleanliness and organization of the deli area and equipment.
- Operated slicing machines and scales, ensuring safety protocols were followed.
- Handled cash register transactions accurately while providing excellent customer service.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Sliced meats and cheeses and weighed deli items for customers.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Adhered to health regulations regarding food handling and sanitation standards.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
Some College (No Degree) - Secondary Education
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- Cash register operations
- Transaction processing
- Payment processing
- POS systems
- Order accuracy
- Inventory management
- Ordering and stocking
- Sanitation practices
- Fraud awareness
- Customer satisfaction
- Service optimization
- Upselling strategies
- Team collaboration
- Communication effectiveness
- Employee training
Timeline
Cashier
Dunkin' Donuts Franchising
02.2024 - 11.2024
Deli Clerk
Hutchinson Island Pantry
11.2014 - 08.2019
Customer Service Cashier
Publix
02.1995 - 06.2020
Some College (No Degree) - Secondary Education
Florida Agricultural And Mechanical University