Akila Jackson
Milwaukee
Summary
Self-motivated and adaptable individual with a strong background in cleaning and customer service. Known for critical thinking and attention to detail, consistently ensuring safety and satisfaction in all tasks.
Organized housekeeper with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
6
6
years of professional experience
1
1
Certification
Work History
EVS Housekeeper
Aurora St. Luke's Medical Center
Milwaukee, WI
06.2024 - Current
- Maintained cleanliness and sanitation standards in patient rooms, ensuring a safe environment.
- Managed waste disposal following hospital protocols to minimize health risks.
- Trained new staff on cleaning procedures and safety regulations for operational efficiency.
- Implemented inventory tracking systems for cleaning supplies, reducing shortages.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained a safe environment for patients and staff by adhering to infection control policies and procedures.
Caregiver
LakishaRollins GroupHome
Milwaukee, WI
08.2023 - 06.2024
- Provided daily personal care and assistance to residents, ensuring comfort and dignity.
- Developed and implemented individualized care plans tailored to each resident's unique needs.
- Monitored residents' health status, reporting any changes to medical staff promptly.
- Assisted in medication management, ensuring accurate administration and adherence to schedules.
- Trained new staff on caregiving best practices, promoting consistency in resident care.
Warehouse Worker
Staffing Agency
Milwaukee, WI
01.2021 - 07.2023
- Conducted regular quality checks to ensure compliance with safety and operational standards.
- Collaborated with team members to optimize workflow and enhance productivity during peak periods.
- Managed stock levels by accurately receiving, storing, and organizing incoming shipments.
- Assisted in inventory audits, contributing to accurate stock counts and reducing discrepancies.
- Maintained cleanliness and organization of work area to promote a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
Customer Service Representative
McDonald's
Milwaukee, WI
02.2020 - 01.2021
- Provided exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Processed customer orders accurately using point-of-sale systems.
- Maintained cleanliness and organization of workstations to ensure a welcoming environment.
- Assisted team members when needed and helped train new employees.
- Handled cash transactions accurately, ensuring compliance with cash handling procedures.
Education
High School Diploma -
Milwaukee Area Technical College
Milwaukee, WI05-2024
Skills
- Customer service
- Sanitation protocols
- Self-motivated and disciplined
- Packaging and labeling
- Housekeeping
- Teamwork
Certification
(Non-Certified) Medical Assistant
CBRF
First-Aide
CPR
BLS
PHLEBOTOMY
Timeline
EVS Housekeeper
Aurora St. Luke's Medical Center
06.2024 - Current
Caregiver
LakishaRollins GroupHome
08.2023 - 06.2024
Warehouse Worker
Staffing Agency
01.2021 - 07.2023
Customer Service Representative
McDonald's
02.2020 - 01.2021
High School Diploma -
Milwaukee Area Technical College