Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Akila Washington-Ryan

Summary

I am a highly motivated and results-driven sales professional seeking a challenging opportunity to leverage my skills and experience in a dynamic sales environment. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

6
6
years of professional experience

Work History

GUEST ADVOCATE

TARGET
10.2022 - Current
  • Front end - cashier, managing self-checkout, managing the front as well as employee breaks & lunches, retrieving carts, guest service & returns includes managing returns, help guest with price checks, answering the phone for guest looking for an item, drive & pickups
  • Push items that have been returned in perfect condition
  • Fullment – Picking and packing pickup / drive up orders at a timing matter
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
  • Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and common areas.

RECIVING

RECIEVING
04.2023 - 08.2023
  • Putting tags & security sensors on items, hanging clothes on hangers with correct size tabs and pushing items on the floor.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

PASSENGER SERVICE AGENT

SWISSPORT
10.2022 - 01.2023
  • Supervising self-check-in stations in case passengers need help
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Answering phones to help rescheduling missed flights and calling passengers to let them know their flights are delayed or cancelled.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.

FLIGHT CREW

DEFY
09.2019 - 03.2020
  • Explain the rules of the park and make sure everyone is following them for safety, Membership sales, make sure to keep the park clean such as: Vacuuming, wiping down mats, taking out trash and cleaning bathrooms.
  • Monitored adherence to safety guidelines and instructed guests on proper trampoline usage, minimizing the risk of injuries during park visits.
  • Evaluated equipment quality regularly to ensure optimal functionality for maximum guest enjoyment at all times.
  • Administered first aid as necessary during emergencies, prioritizing guest safety above all else.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Demonstrated proper use of safety harnesses and other safety equipment.

CREW MEMBER

TACO TIME NW
12.2018 - 06.2019
  • Food preps, making food for both the front and drive thru rails, fryer, front end and drive thru cashier
  • Restocking soda machines, ice, straws, sauces and napkins
  • Closing includes sweeping & mopping floors, putting food away, washing dishes, cleaning the fry station, take out trash and wiping down rails.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

High School Degree -

Renton High Senior School
400 S 2ND ST RENTON.,WA 98057
06.2020

Skills

  • Problem solving
  • Flexibility
  • 30 –40 WPM / computer skills
  • Memory
  • Organization/ Detail Oriented
  • Exceptional communication
  • Phone Etiquette
  • Time management
  • Critical thinking
  • Collaboration
  • Great customer service
  • Microsoft office knowledge

Activities

  • EXAMPLE OF PROBLEM SOlving
  • There has been so many times where I had to problem but the moment i had to that I'm most proud of while working at Target was when this older lady came in looking for a coffee maker she had seen on the website and she came all the way to the store cause it said it was in stock ( most of the time our website isn't up to date) . So, when she got there, she went straight to the section where the coffee makers are and seen the one, she wanted wasn't in stock, she instantly came up the guest service and ask if i could help her find it cause maybe it was in the wrong place. I went with her to go search for it but indeed we didn't have it, so I asked her what price range was, she said around the price of the one she wanted and started she took the bus, so she doesn't want anything heavy. After all that i found a coffee maker that was the same price and wasn't too heavy, i also told her i could put a handle on it so it easier to carry home and she left happy with her new coffee maker. I love this moment the most because even though she had her heart set on one thing, she didn't leave with anything and i was so happy for her cause no one really likes a wasted trip to the store.
  • Typing
  • In school I loved when we used to learn how to type on the computer and now in my free time I sit on the laptop or computer i will looking up little fun typing games just to see how fast i can type and to see if I can improving but for some odd reason I've always loved to time and one day i hope to have a job that allows me to do what i love everyday.

Timeline

RECIVING

RECIEVING
04.2023 - 08.2023

GUEST ADVOCATE

TARGET
10.2022 - Current

PASSENGER SERVICE AGENT

SWISSPORT
10.2022 - 01.2023

FLIGHT CREW

DEFY
09.2019 - 03.2020

CREW MEMBER

TACO TIME NW
12.2018 - 06.2019

High School Degree -

Renton High Senior School
Akila Washington-Ryan