Aubreona Milsap
Dorchester,MA
Summary
Highly motivated and empathetic communicator with a strong desire to provide exceptional customer support. Dynamic professional with a strong background in customer service and support. Skilled in effective communication and relationship building, consistently achieving positive guest experiences and operational efficiency. Eager to leverage expertise for enhanced customer satisfaction.
Overview
7
7
years of professional experience
Work History
Guest Advocate
Target
Roslindale, Massachusetts
12.2019 - 08.2020
- Provided exceptional customer service and assistance to guests.
- Operated cash registers and processed transactions accurately.
- Engaged with guests to identify needs and preferences, enhancing their shopping experience.
- Maintained a clean and organized sales floor environment.
- Stocked shelves and organized merchandise displays to maintain an appealing and accessible sales floor.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Communicated effectively with customers and coworkers, fostering a collaborative environment.
- Processed online orders using point-of-sale systems.
Concessions Worker
Aramark
Boston, Massachusetts
04.2013 - 05.2016
- Prepared and served food items to customers efficiently.
- Operated cash registers and processed transactions accurately.
- Ensured cleanliness and organization of concession stands to enhance customer experience.
- Provided friendly service and product knowledge to improve customer satisfaction.
- Maintained exceptional standards of customer service during high-volume, fast-paced operations.
- Collaborated with team members to ensure smooth service flow.
- Supported inventory management and stock replenishment to minimize service delays.
- Adhered to health and safety regulations consistently.
- Assisted in training new employees on proper concession stand operations.
Education
High School Diploma -
Dorchester Academy
Dorchester, MA06-2013
Skills
- Customer service and support
- Problem solving
- Cash handling and point-of-sale operation
- Customer relationship management
- Inventory management
- Time management
- Effective communication
- Relationship building
- Cash handling
Timeline
Guest Advocate
Target
12.2019 - 08.2020
Concessions Worker
Aramark
04.2013 - 05.2016
High School Diploma -
Dorchester Academy