Rochel Dizon
Seattle
Summary
Resourceful Guest Advocate known for high productivity and efficient task completion. Skilled in customer service, conflict resolution, and sales techniques. Excel in communication, empathy, and problem-solving to enhance guest satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Guest Advocate
Target
Seattle
08.2021 - Current
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
- Provided product knowledge to customers on the features and benefits of products.
- Operated equipment such as scanners and scales to process transactions accurately.
- Monitored sales floor activity to identify potential theft or fraud issues.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Maintained up-to-date knowledge of store promotions and advertised items.
- Resolved customer complaints in a professional manner.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Guest Advocate
Marshalls
Seattle
06.2017 - 08.2021
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Monitored sales floor activity to identify potential theft or fraud issues.
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
High School Diploma -
Rainier Beach High School
Seattle, WA06-1998
Skills
- Customer service
- Point of sale operation
- Product knowledge
- Sales floor monitoring
- Transaction processing
- Age verification
- Effective communication
- Stress tolerance
- Problem solving
- Attention to detail
- Guest relations
- Guest accommodations
REFERENCE
Paola Rodriguez(Co-worker)
206-451-3091
rrpaola2005@gmail.com
Timeline
Guest Advocate
Target
08.2021 - Current
Guest Advocate
Marshalls
06.2017 - 08.2021
High School Diploma -
Rainier Beach High School
Similar Profiles
Hannah QuinnHannah Quinn
General Merchandise Expert at TargetGeneral Merchandise Expert at Target
ASHLEY SANCHEZASHLEY SANCHEZ
Sales Associate at TargetSales Associate at Target
Aldony B MarinoAldony B Marino
Guest Advocate (Cashier), General Merchandise, Inbound (Stocking) at TargetGuest Advocate (Cashier), General Merchandise, Inbound (Stocking) at Target
Esdras TalabertEsdras Talabert
General Merchandise Expert / Closing Expert at TargetGeneral Merchandise Expert / Closing Expert at Target
TEJA IMMANENITEJA IMMANENI
Full-Stack Java Developer at NeverEnding Inc.Full-Stack Java Developer at NeverEnding Inc.