AKILAH C. MILLER
Redford
Summary
Dynamic Leasing Coordinator with a proven track record at Equipment Depot, excelling in compliance management and customer service. Adept at optimizing workflows and resolving complex issues, I effectively manage lease deals across multiple states, ensuring accuracy and timely funding. Recognized for my attention to detail and strong communication skills in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Leasing Coordinator
Equipment Depot
2022.10 - Current
- Submit customer credit applications to banks for credit approval, for fleet and construction equipment.
- Oversee lease deals from credit submission to the end of lease funding process.
- Multi-task and manage all company lease deals for the states of Texas, Pennsylvania, Kentucky and major accounts.
- Communicate follow up items the bank needs to sales reps.
- Audit and review lease agreements and other required documents.
- Work closely with fleet team, to coordinate the shipping of equipment to customers.
- Provide lease data to senior management.
- Provide remittance details to accounts payable.
- Research unpaid invoice issues and work with internal teams to get them resolved.
- Research and address various leasing questions from customers and sales reps with banks.
- Quote equipment pricing for sales reps
Licensing Communication Specialist
Rocket Mortgage
2020.08 - 2022.05
- Assisted newly hired mortgage loan originators with becoming state licensed.
- Requested, audited and processed state required documents.
- Acted as a liaison between state regulators and mortgage loan originators to clear license items.
- Walked new hires through the process of setting up their MU4 profile in the NMLS licensing system.
- Prepared state license applications.
- Worked closely with third party vendors to set up pre-license education and continuing education.
- Coordinated with internal team members to set up federal and state required fingerprint appointments.
- Researched and resolved licensing issues that delayed the licensing process.
- Responded to licensing inquiries by phone and email.
- Assisted with annual licensing renewal projects.
- Trained team members on internal company licensing procedures.
- Designed company license training material for new hires in the role.
Licensing Specialist
United Wholesale Mortgage
2018.10 - 2020.08
- Provided licensing resources to mortgage brokers.
- Resolved licensing cases through Salesforce and exceeded company SLA deadline requirements.
- Researched state licensing statutes and communicated with state regulators to ensure compliance.
- Submitted monthly, quarterly and annual state licensing reports.
- Completed monthly audits of NMLS license checklists and all internal license materials to ensure internal information was current and up to date.
- Assisted with company and branch license renewal projects.
- Completed various tasks through the NMLS licensing system.
- Assisted with clearing company license items.
- Received inbound calls for the licensing team hotline.
- Submitted monthly legal team credit card expense reports to accounts payable.
- Worked closely with the compliance team and assisted with compliance matters.
Wire Specialist
United Wholesale Mortgage
2018.01 - 2018.10
- Completed audits on purchase and refinance loan wire requests.
- Worked closely with internal teams to clear closing conditions, before funding.
- Balanced wire breakdowns, against loan closing disclosures to ensure accuracy with fees.
- Processed incoming return wire requests.
- Resolved funding inquiries through inbound calls from the wire team hotline.
- Processed incoming funding documents.
- Updated closing disclosure fees.
- Submitted wires to the warehouse to fund customer loans.
- Exceeded daily production goals for wire transactions.
Purchase Title Coordinator
Quicken Loans
2017.07 - 2017.10
- Acted as a third party communicator between internal closing underwriters and title companies to clear closing conditions on purchase loan transactions.
- Requested property title commitments and closing documents for the seller side of the transaction.
- Completed follow ups to ensure items required for closing were received before deadlines.
- Managed a pipeline of 80 or more customers at all times.
- Processed incoming closing documents and updated closing fees.
- Confirmed tax proration's and credits with title companies.
- Finalized all loan and closing details with title agents before scheduling loan closings.
Sr Training Specialist / Training Specialist
Quicken Loans
2013.01 - 2017.07
- Actively reviewed team member's calls to clients, and provided feedback on positive client experiences and opportunities for growth.
- Tracked team member coaching trends and progress through excel reports.
- Collaborated with senior leadership to express immediate coaching opportunities.
- Assisted newly hired team members with live calls to customers while in training class.
- Acted as a resource to help with call questions on the production floor.
- Provided input on changes to call scripts and changes in process.
Education
Some College (No Degree) - Paralegal Studies
Henry Ford College
Dearborn, MISkills
- Customer service
- Equipment quoting
- Data reporting
- Compliance management
- Document auditing
- Licensing procedures
- Problem solving
- Effective communication
- Process optimization
- Attention to detail
- Customer relationship management
- Workflow coordination
- Research
- Written communication
- Verbal communication
- Fast learning
- Multi-tasking
- Training
- Coaching
- Audit
- Licensing
- Pipeline management
- Business partnerships
- Customer service expertise
- Leasing terms and specifications
- Reporting and correspondence
- Training and mentoring
- Lease file audits
Accomplishments
2 Brilliant Idea Awards - United Wholesale Mortgage
Timeline
Leasing Coordinator
Equipment Depot
2022.10 - Current
Licensing Communication Specialist
Rocket Mortgage
2020.08 - 2022.05
Licensing Specialist
United Wholesale Mortgage
2018.10 - 2020.08
Wire Specialist
United Wholesale Mortgage
2018.01 - 2018.10
Purchase Title Coordinator
Quicken Loans
2017.07 - 2017.10
Sr Training Specialist / Training Specialist
Quicken Loans
2013.01 - 2017.07
Some College (No Degree) - Paralegal Studies
Henry Ford College