Summary
Overview
Work History
Education
Skills
Certification
Timeline

CHELSE' COOK

GA

Summary

Dedicated Leasing Consultant experienced in closing lease deals on rental properties. Expertise in Customer Service, Hospitality, Healthcare Administration, Training and Curriculum. Offers successful career history comprising more than 20 years.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Leasing Coordinator

Greystar
11.2022 - Current
  • Managed leasing documentation, including lease agreements, addendums, and move-in/move-out forms, ensuring accuracy and compliance with local regulations.
  • Improved tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
  • Increased lease renewal rates with proactive communication and personalized follow-up strategies.
  • Negotiated favorable lease terms for both tenant and landlord, balancing the needs of each party.
  • Organized community events for residents to foster a sense of belonging within the property community.

Property Management Staffer

InterSolutions LLC
06.2021 - 11.2022
  • Negotiated favorable lease terms for both tenant and landlord, balancing the needs of each party.
  • Collaborated with other team members on multi-unit properties'' projects to improve overall efficiency.
  • Assisted in marketing efforts for property vacancies using targeted social media campaigns, online listings, and open house events.

Business Office Specialist

Atlanta Outpatient Surgery Center
08.2021 - 03.2022
  • Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
  • Improved patient satisfaction by providing timely and accurate financial information.
  • Streamlined billing processes for increased efficiency and accuracy in payment collections.

Bartender

AMC Theaters
11.2018 - 09.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Housekeeper

East Lake Golf Club
01.2017 - 07.2018
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.

Cook/ Banquet Server

MKN Enterprises, LLC
05.2015 - 01.2017
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.

Patient Account Representative

Conifer Health Solutions
02.2010 - 03.2012
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Worked with outside entities to resolve issues with billing, claims, and payments.

Patient Access Trainer

Conifer Health Solutions
04.2007 - 05.2008
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.

Patient Access Supervisor

Emory Healthcare
10.2000 - 04.2007
  • Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
  • Streamlined patient registration process by implementing efficient workflows and reducing wait times.
  • Oversaw staff recruitment efforts, selecting top talent to join the team and contribute to the department''s success.

Education

Certified PC Repair Technician -

Gwinnett Technical College, Lawrenceville, GA

Skills

  • Property Management/Leasing

  • Budgeting & Cost Control

  • Creative Problem-Solving

  • Training and mentoring

  • Customer Service

  • Fair Housing Regulations

  • Social Media Marketing

  • Service Recovery/Guest Satisfaction

Certification

  • Certified PC Repair Technician

Timeline

Leasing Coordinator - Greystar
11.2022 - Current
Business Office Specialist - Atlanta Outpatient Surgery Center
08.2021 - 03.2022
Property Management Staffer - InterSolutions LLC
06.2021 - 11.2022
Bartender - AMC Theaters
11.2018 - 09.2019
Housekeeper - East Lake Golf Club
01.2017 - 07.2018
Cook/ Banquet Server - MKN Enterprises, LLC
05.2015 - 01.2017
Patient Account Representative - Conifer Health Solutions
02.2010 - 03.2012
Patient Access Trainer - Conifer Health Solutions
04.2007 - 05.2008
Patient Access Supervisor - Emory Healthcare
10.2000 - 04.2007
Gwinnett Technical College - Certified PC Repair Technician,

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CHELSE' COOK