Julie Timm
Olympia ,WA
Summary
Proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
17
17
years of professional experience
Work History
Leasing Coordinator
Holland Residential
Tumwater, Washington
01.2014 - 04.2016
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
General Manager
Optivest Properties
Glendale, Arizona
06.2012 - 10.2014
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Client Service Coordinator
Banfield Animal Hospital
Lacey, Washington
10.2013 - 02.2014
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Customer Service Specialist
Verizon Wireless
Olympia, Washington
08.2006 - 12.2012
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
Leasing Specialist
Grey Development
Peoria, Arizona
01.2009 - 08.2012
- Reviewed aged vacancies, market-ready apartments, and models and completed and updated market surveys.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Created proposals, lease offers, and documents for incoming and current tenancies.
- Developed and implemented tactical marketing plans.
- Developed and implemented resident activities and identified problem vacancies.
- Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units.
Barista
Starbucks
Olympia, Washington
12.2004 - 09.2006
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Prioritized drink requests while managing interruptions.
- * Black Apron Certified
Education
Hospitality Business Management
Washington State University
Pullman, WashingtonPsychology
Maricopa Community Colleges - Glendale Community College
Glendale, AZSkills
- Prospecting assistance
- Property tours and inspections
- Local market conditions
- Account management
- Administrative support
- Team Building
- Marketing and advertising
- Staff Management
- Telephone and email etiquette
- Training and mentoring
- Property management
- Business Development
- Leasing and sales
Timeline
Leasing Coordinator
Holland Residential
01.2014 - 04.2016
Client Service Coordinator
Banfield Animal Hospital
10.2013 - 02.2014
General Manager
Optivest Properties
06.2012 - 10.2014
Leasing Specialist
Grey Development
01.2009 - 08.2012
Customer Service Specialist
Verizon Wireless
08.2006 - 12.2012
Barista
Starbucks
12.2004 - 09.2006
Hospitality Business Management
Washington State University
Psychology
Maricopa Community Colleges - Glendale Community College