Akilah Goodwyn
Courtland,VA
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Alorica
Remote
02.2022 - 04.2024
- Maintained up to date knowledge of products and services.
- Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing.
- Worked to address all customer concerns in a timely and effective manner.
- Handled large volume of calls on a day to day basis with a sense of calm and good work ethic.
- Developed successful tactics to sell products and services to customers.
Customer Service Representative
Amazon
12.2020 - 11.2021
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Manage large amounts of incoming phone calls
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Ensured customer satisfaction and provide professional customer support.
Customer Service Sales Agent
Apple
Remote
05.2018 - 11.2019
- Handled customers concerns in a friendly and helpful manner.
- Provided high quality customer service to customers.
- Handled sales transactions and returns in a timely manner.
- Answered all questions regarding products and promotions.
- Aimed to keep customers satisfied and returning to Apple
Education
High School Diploma -
Franklin High School
Franklin, VA06.2017
Skills
- Data Entry
- MS Office
- Troubleshooting
- Multitasking
- Problem Resolution
- Data Management
- Decision-Making
- Data Collection
Timeline
Call Center Representative
Alorica
02.2022 - 04.2024
Customer Service Representative
Amazon
12.2020 - 11.2021
Customer Service Sales Agent
Apple
05.2018 - 11.2019
High School Diploma -
Franklin High School