Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laquiana Harrison

Summary

To obtain a position with a reputable company and to utilize my prior knowledge, skills and ideas to benefit the company's success and the potential for advancement. Highly motivated, responsible, with excellent written and verbal communications skills. Offering over 15 years of sales experience, as well as dynamic communication skills toward actively supporting a progressive organization in optimizing operational performance. Extremely productive in a high volume of stress environment where my discipline, positive attitude, professionalism unstrings efforts and interest can be utilizedCustomer service professional with a strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Overview

13
13
years of professional experience

Work History

Call Center Representative

United Healthcare Group
10.2022 - Current
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Streamlined call flow processes for more efficient response times and increased productivity.

Phlebotomists

Biomat U S A
05.2018 - 09.2022
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.

College Admissions Representative

National Tech
01.2016 - 05.2018
  • Knowledgeable of all available school academic programs and degree options
  • Ability to help individual students find what suits them best
  • Meticulous in all paperwork and collecting of information
  • Willingness to travel if necessary
  • Understanding of financial aid and scholarships and who is eligible for each
  • Great communication skills with students as well as co-workers faculty and staff

Customer Service

Macy's
07.2012 - 07.2015
  • Knowledgeable of all available school academic programs and degree options
  • Ability to help individual students find what suits them best
  • Meticulous in all paperwork and collecting of information
  • Willingness to travel if necessary
  • Understanding of financial aid and scholarships and who is eligible for each
  • Great communication skills with students as well as co-workers faculty and staff

Education

High School Diploma -

Tracy High School
Cerritos, CA
06-2010

Skills

  • Customer Support
  • Data Entry
  • Customer Service
  • Excellent communication presentation , relationship building and problem solving abilities
  • Highly versatile; quickly master new roles, responsibilities, technologies and environments
  • Strong interpersonal communication skills
  • Ability to work with several operating systems, including Windows, Mac OSX and Excel
  • Extensive experience and knowledge of MS Word and other specialist data
  • Having a typing speed over 60wpm
  • Fully aware of data confidentiality issues
  • Handling all confidential information in a professional manner
  • Knowledge of specialist data entry software and automated systems
  • Strong commitment to performing and producing at the highest level of
  • Quality at all times

Timeline

Call Center Representative

United Healthcare Group
10.2022 - Current

Phlebotomists

Biomat U S A
05.2018 - 09.2022

College Admissions Representative

National Tech
01.2016 - 05.2018

Customer Service

Macy's
07.2012 - 07.2015

High School Diploma -

Tracy High School
Laquiana Harrison