Akilah Harris
Columbus ,MS
Summary
Dynamic and adaptable professional with a proven track record at Kelly Educational Services, excelling in student engagement and special needs support. Recognized for fostering positive classroom environments and maintaining accurate documentation. Strong interpersonal skills enhance collaboration, while effective instructional strategies drive student success. Committed to creating impactful learning experiences.
Overview
12
12
years of professional experience
Work History
Substitute Teacher, K-12
Kelly Educational Services
11.2020 - 02.2025
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Supervised lunchroom and recess activities.
Customer Service Representative
Teleperformance USA
01.2016 - 03.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cashier
McDonald's Restaurant
02.2013 - 07.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate of Science - Medical Assistant
Ultimate Medical Academy
Clearwater, FL04-2026
High School Diploma -
New Hope High School
Columbus, MS05-2012
Skills
- Student engagement
- Positive reinforcement
- Social studies
- Instructional strategies
- Special needs support
- Adaptable
- Discipline
- Reporting and documenting
Timeline
Substitute Teacher, K-12
Kelly Educational Services
11.2020 - 02.2025
Customer Service Representative
Teleperformance USA
01.2016 - 03.2019
Cashier
McDonald's Restaurant
02.2013 - 07.2015
Associate of Science - Medical Assistant
Ultimate Medical Academy
High School Diploma -
New Hope High School