Akilah Jackson
Cedar Rapids,IA
Overview
12
12
years of professional experience
Work History
Senior Disability Representative
Sedgwick Claims Management
Cedar Rapids, IA
01.2025 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Disability Representative
Sedgwick
Cedar Rapids, IA
11.2023 - 01.2025
- Determined appropriate payments and adjustments for workers compensation, Social Security Disability, and disability offsets.
Leave of Absence Coordinator
Sedgwick
Cedar Rapids, IA
11.2020 - 11.2023
- Developed actionable solutions, calculated owed entitlements, and finalized cases within expected timeframes.
- Managed incoming and outgoing call communications effectively.
Customer Service Representative
Aerotek
Cedar Rapids, IA
09.2019 - 04.2020
- Assisted customers with account inquiries and equipment-related questions.
Packer
Nordstrom Fulfillment Center
Cedar Rapids, IA
04.2015 - 02.2019
- Secured packages efficiently to meet customer needs with exceptional quality in a timely manner.
- Gained hands-on experience by engaging in multi-departmental roles.
Teacher assistant
Asbury Daycare
Cedar Rapids, IA
09.2014 - 04.2015
- Supervised children's daily routines including meal prep, nap time, and educational engagement for ages 6 weeks to 5 years.
Customer service/call center
Safelite
Cedar Rapids, IA
07.2014 - 09.2014
- Handled inbound customer calls regarding windshield and glass repair claims.
Teacher assistant
Waypoint
Cedar Rapids, IA
06.2013 - 07.2014
- Implemented daily educational programs for children ranging from infants to kindergarteners.
Customer service/retail
Tj Max
Cedar Rapids, IA
09.2012 - 04.2013
- Engaged with customers to provide information.
- Developed expertise across multiple store functions including cash handling and jewelry sales.
Education
College in Medical Assistant - Allied Health
Kirkwood Community College
Cedar Rapids, IA08.2021
High school or equivalent - General Studies
Kennedy High School
Cedar Rapids, IA05.2013
Skills
- Customer service
- Packing
- Receptionist
- RETAIL SALES
- Warehouse Associate
- Child care
- Picking
- Teacher's assistant
Languages
English
Native or Bilingual
Timeline
Senior Disability Representative
Sedgwick Claims Management
01.2025 - Current
Disability Representative
Sedgwick
11.2023 - 01.2025
Leave of Absence Coordinator
Sedgwick
11.2020 - 11.2023
Customer Service Representative
Aerotek
09.2019 - 04.2020
Packer
Nordstrom Fulfillment Center
04.2015 - 02.2019
Teacher assistant
Asbury Daycare
09.2014 - 04.2015
Customer service/call center
Safelite
07.2014 - 09.2014
Teacher assistant
Waypoint
06.2013 - 07.2014
Customer service/retail
Tj Max
09.2012 - 04.2013
College in Medical Assistant - Allied Health
Kirkwood Community College
High school or equivalent - General Studies
Kennedy High School