AKILAH HALL
Franklin,VA
Summary
Experienced with benefit program administration, including managing participant inquiries and ensuring regulatory compliance. Utilizes analytical skills to streamline operations and enhance program efficiency. Track record of fostering effective team collaborations and maintaining high standards in program execution.
Overview
18
18
years of professional experience
Work History
Benefit Program Specialist III
City of Norfolk Department of Human Services
Norfolk, VA
05.2025 - Current
- Assessed client eligibility for benefit programs, ensuring compliance with regulations and policies.
- Facilitated application processes, providing guidance to clients on program requirements and documentation.
- Developed and maintained comprehensive knowledge of social service programs and community resources.
- Collaborated with multidisciplinary teams to enhance service delivery and client support initiatives.
Benefit Program Specialist II
City of Suffolk Department of Human Services
Suffolk, VA
07.2023 - Current
- Assessed client needs and eligibility for various benefit programs.
- Processed applications and maintained accurate records in compliance with regulations.
- Collaborated with community organizations to enhance service delivery and outreach efforts.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Analyzed program data to identify trends, informing policy recommendations for improved service outcomes.
- Worked closely with benefits providers to resolve eligibility errors.
Benefit Programs Specialist III
City of Alexandria
11.2015 - 11.2022
- Achieved successful eligibility determinations for assistance programs by conducting thorough interviews. Streamlined application processing for financial and diversionary assistance. Enhanced client understanding of rights and responsibilities, leading to improved program engagement.
- Streamlined communication processes between departments, fostering collaboration and reducing response times.
Benefit Program Specialist
Manassas Park Depart of Social Services
07.2013 - 11.2015
- Conducts interviews of persons to determine eligibility for assistance and redetermines their continued eligibility for Supplemental Nutritional Assistance Program (SNAP), Medicaid. Explains the nature of SNAP benefit programs and determines reasons and need for assistance; Processes applications interim reports, changes, add-a-person, explains client responsibilities, rights, and program availability; Evaluates consistency and completeness of data secured electronically, and where indicated substantiates its accuracy; Determines the need and amount of allowances for special circumstances.
Benefit Programs Specialist
Franklin City Department of Social Services
08.2008 - 11.2015
- Assistance Program (SNAP), Medicaid, and Energy Assistance (Cooling, Energy, and Emergency) for the department.
Education
High School -
Fairmount Heights High School
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University of Phoenix
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Shaw University
Skills
- VACMS
- SPIDER
- RUSHMORE
- HARMONY
- ALL MS PROGRAMS
- IBM
- SVES
- SAVE
- COPIERS
- SWITCHBOARD TELEPHONES
- FAX MACHINES
- Policy interpretation
- Research and evaluation
Timeline
Benefit Program Specialist III
City of Norfolk Department of Human Services
05.2025 - Current
Benefit Program Specialist II
City of Suffolk Department of Human Services
07.2023 - Current
Benefit Programs Specialist III
City of Alexandria
11.2015 - 11.2022
Benefit Program Specialist
Manassas Park Depart of Social Services
07.2013 - 11.2015
Benefit Programs Specialist
Franklin City Department of Social Services
08.2008 - 11.2015
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University of Phoenix
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Shaw University
High School -
Fairmount Heights High School