Akilah Speed
Charlotte,NC
Summary
Seasoned professional offering several years of related experience combined with proven customer service, communication and conflict mediation skills. Successful at defusing upset, angry customers with calm and level-headed approaches. Team-oriented, resourceful, and adaptable to changing demands.
Overview
9
9
years of professional experience
Work History
Customer Care Specialist
Cox Automotive
Remote, NC
04.2024 - Current
- Assisted customers with inquiries about products and services via phone, email, and chat.
- Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
- Entered customer information into the database for tracking purposes.
- Assist customers with maintenance services and managing accounts
Front Desk Coodinator
Gentle Dental Care - Midtown Atlanta
Atlanta, GA
09.2023 - 04.2024
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
- Processed payments from customers including cash, checks, debit and credit cards, gift cards.
- Verified patient's insurance
Administrative Assistant
Liberty Law Group
Virginia Beach, VA
07.2017 - 10.2023
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Front Desk Coordinator
Bright Smiles Dental
Virginia Beach, VA
10.2015 - 07.2017
- Assisted with check-in and check-out process by verifying identification and collecting payment information.
- Responded to emails from guests regarding their stay or any special requests they may have had.
- Ensured that all front desk areas were kept clean and organized at all times.
Education
General Education
Green Run High School
Virginia Beach, VA06-2015
Skills
- Customer service excellence
- Account Management
- Inbound Customer Service
- Quality Assurance
- Payment Processing
- Customer Service
- Email correspondence
Timeline
Customer Care Specialist
Cox Automotive
04.2024 - Current
Front Desk Coodinator
Gentle Dental Care - Midtown Atlanta
09.2023 - 04.2024
Administrative Assistant
Liberty Law Group
07.2017 - 10.2023
Front Desk Coordinator
Bright Smiles Dental
10.2015 - 07.2017
General Education
Green Run High School