AKILAH TUCKER
Enterprise Mobility
Davie,FL
1
Certification
8
years of professional experience
Professional in branch management with strong expertise in operations and team leadership. Skilled in customer service, financial oversight, and staff development. Adept at fostering collaboration and driving results. Reliable, adaptable, and focused on meeting organizational goals.
Work History
Assistant Branch Manager
1 Year 7 Months- Direct daily branch operations to ensure adherence to established policies and procedures.
- Develop and implement staff training programs to enhance service quality and operational efficiency.
- Coordinate team schedules, optimizing resource allocation for peak performance.
- Assess customer feedback to enhance service quality and initiated necessary corrective actions.
- Oversee successful completion of internal audits with minimal findings, demonstrating strong adherence to company policies and regulations.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly to at least 50 customers per day.
Licensed Sales Producer
1 Year 4 Months- Executed over 100 sales calls and managed lead administration processes.
- Developed and implemented policies to enhance sales procedures.
- Created comprehensive sales documents to facilitate effective client engagement.
- Delivered exceptional customer support by addressing inquiries and resolving issues promptly.
- Conducted comprehensive risk assessments to identify coverage gaps and recommend appropriate policies.
- Developed customized insurance solutions to meet client needs and enhance policyholder satisfaction.
Reservations Clerk
1 Year 10 Months- Facilitated customer inquiries and resolved concerns to enhance satisfaction.
- Confirm over 30 Reservations per day.
- Oversaw customer email management and response processes.
- Facilitated effective communication with guests and resolved complaints with efficiency and promptness.
- Managed customer inquiries and reservations using advanced booking systems.
- Coordinated travel arrangements ensuring compliance with company policies.
Management Trainee
2 Years 7 Months- Visited over 4 Sandals resorts to enhance customer experience and service offerings.
- Oversaw training and adaptation processes across multiple departments as manager, supervisor, and line staff.
- Engaged with customers daily to foster strong relationships and enhance satisfaction.
- Directed operations as Manager on Duty, ensuring team performance and adherence to company standards.
- Reported on teams progress of goals and objectives
- In charge of scheduling employees
- Exceeded targets as Sales Representative in photoshop
- Led cross-functional teams of over 10 people to enhance guest satisfaction and operational efficiency.
- Managed inventory control systems, ensuring accurate stock levels and minimizing waste.
- Facilitated communication between departments to align goals and improve service delivery.
Education
Bachelor's Degree - Hospitality Management
Associates Degree - Tourism Management
Skills
Effective organizational skills
Strong communication skills
Team-oriented and self-sufficient
Detail-oriented multitasker
Operations management
Team development
Strong leadership
Approachable
Friendly
Interviewing and hiring
Certification
- 7020-NonRes Designated Home State All Lines Adjuster license
- Licensed Sales Producer - Virginia
- Licensed Sales Producer - Maryland
- Adjuster Pro - Certificate of completion - Florida Certified Adjuster Pre Licensing
- State Farm Auto Certification
- State Farm Policy Certification
Timeline
Assistant Branch Manager
Enterprise Mobility
11.2024 - CurrentRead More
Licensed Sales Producer
Allstate Insurance Company - Jersey Pingitore Agency
07.2023 - 11.2024Read More
Reservations Clerk
All Tingz LLC
09.2021 - 07.2023Read More
Management Trainee
Sandals Resort International
10.2018 - 05.2021Read More
University of Technology
Bachelor's Degree from Hospitality Management
Read More
Moneague Community College
Associates Degree from Tourism Management
Read More