Akilah Oni Delgado
Sacramento,CA
Summary
I am a passionate being that transmutes ambiguity into Strong Communication, Process Improvement, Team Building and Personal Development. For over 8 years, I have used my operations driven skillset to train, lead and organize employees towards high performance goals. I strive to always be an advocate of examined methodology, committed to doing my part to drive groups to transform into high a functioning alliance. My professional experience is rooted with an insurance background. However, I enjoy varying connections with a greater professional community.
Overview
8
8
years of professional experience
Work History
BUSINESS SOLUTIONS ANALYST LEAD - SUPERVISOR
Capital Insurance Group - CIG
03.2021 - Current
- Organize, prioritize, and interpret business requirements for technical Key Strategic initiatives for the largest policy portfolio in the organization - spreading across legacy and future state systems and over 10 lines of business.
- Facilitate requirement interviews for internal stakeholders and outside vendors in order to maintain product and programming for our business partners and customers
- Lead with influence to assist departments with conflict resolution in accordance with their highest priorities by facilitating group discussions and analyzing company objectives - past, present and future in mind.
- Assisting with the interpretation of customer/consumer demand into paths that are consistent with supporting and growing a $150 million portfolio of Commercial business partnerships
- Create and facilitate company channel documentation in order to train and provide change management deliverables
- Provide metric-driven transparency of individual and team performance in cross- functional team settings
- Builds structured framework and supports user acceptance testing based on architectural scope of application logic
- Performs proof of concept demonstrations and technical demo presentations, assisting business users with new and enhanced user interfaces.
- Performs detailed research of company business structure to accurately tailor our unique enterprise needs.
- Analyze data to identify root causes of problems and recommend corrective actions.
- Collaborates with stakeholders to identify business needs and data output.
- Identifies patterns and trends in large data sets and provide actionable insights.
- Implemented business intelligence solutions to increase operational efficiency.
UW; Team Lead; Commercial Services Manager
Capital Insurance Group - CIG
01.2017 - 01.2021
- Successfully led a geographically diverse team of 12 Associate Underwriters through a company acquisition and realignment plan.
- Strategically managed a $11M agency portfolio and saw nominal growth in the first quarter of assignment as an Underwriter.
- Develop processes that align with interfacing departments.
- Followed and enforced company guidelines to maintain portfolio with highly desired book of business with an excellent loss ratio.
- Collect and interpret data to demonstrate excellent team performance
- Work with other departments to extinguish processes no longer suited for operational development.
- Responded to independent agency requests via telephone and email and effectively answered questions and inquiries to support healthy and profitable relationships.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Provided high level of assistance to help with review, classification, coding, and rating of applications.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine proper risk eligibility.
- Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.
- Monitored associate underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment with a variety of tools such as Prometrix, Tableau, RiskMeter and state specific licensing sites
- Collaborated with other professionals to develop sound underwriting solutions.
- Examined underwriting performance to identify weaknesses and provide recommendations for improvements or positive feedback with regular audits.
Education
Bachelors of Science - Organizational Leadership
NATIONAL UNIVERSITY
La Jolla, CAAssociate of Science - Social Sciences
SACRAMENTO CITY COLLEGE
Sacramento, CASkills
- Technical Requirement Design
- Change Management
- Project Management
- Executive Level Stakeholder Management
- Data Analysis
- Procedure Development
- Documentation
- Strategic Planning
- Technical Writing
- Business Requirements
- Work Organizing and Prioritizing
- Presentations and Trainings
- Tableau
- SQL and Databases
- Integrations
- Business Communication
- Organizational Development
- Team Collaboration
- Tableau
- SQL and Databases
- Joint Application Design
- Integrations
- Business Communication
- Organizational Development
- Team Collaboration
- Tableau
- SQL and Databases
- Joint Application Design
- Integrations
- Business Communication
- Organizational Development
- Team Collaboration
- Tableau
- SQL and Databases
- Joint Application Design
- Integrations
- Business Communication
- Organizational Development
- Team Collaboration
- Tableau
- SQL and Databases
- Joint Application Design
- Integrations
- Business Communication
- Organizational Development
Professional Certifications
2023 - Guidewire Certified Analyst PolicyCenter
2024 - Configuration ACE PolicyCenter
2025 - Prosci Certified Change Practitioner
Timeline
BUSINESS SOLUTIONS ANALYST LEAD - SUPERVISOR
Capital Insurance Group - CIG
03.2021 - Current
UW; Team Lead; Commercial Services Manager
Capital Insurance Group - CIG
01.2017 - 01.2021
Bachelors of Science - Organizational Leadership
NATIONAL UNIVERSITY
Associate of Science - Social Sciences
SACRAMENTO CITY COLLEGE
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