I enjoy furniture refinishing and upholstery
Akilah Trudy Burris
Florence,SC
Summary
Dedicated Train Conductor bringing many years of experience in the field and commitment to customer satisfaction. Excellent leadership, communication, and problem-solving skills. Looking for growth-oriented position.
Overview
25
25
years of professional experience
Work History
Train Conductor
Amtrak
Washington, DC
11.2001 - 03.2024
- Collaborated with other crew members during emergency situations.
- Assisted passengers with boarding and detraining.
- Maintained accurate records of onboard activities such as ticket sales and passenger counts.
- Ensured that all operating rules were followed at all times.
- Verified that all doors were closed properly before departure from each station.
- Provided first aid assistance when needed until medical personnel arrived.
- Enforced company policies related to conduct, security, and fare collection.
- Adjusted brakes according to instructions from engineers when necessary.
- Communicated with other personnel via radio or telephone while on duty.
- Responded to customer inquiries and complaints in a professional manner.
- Operated switches in accordance with established procedures.
- Assisted disabled passengers by providing appropriate accommodations.
- Reported any irregularities or malfunctions to the train dispatcher or supervisor immediately.
- Inspected trains for safety hazards or issues prior to departure.
- Provided on-board announcements regarding stops, delays, and transfers.
- Conducted periodic equipment inspections during trips to ensure compliance with safety regulations.
- Managed switching operations.
- Received and followed directions from train dispatchers.
- Announced route destinations and changes via PA systems.
- Upheld tight deadlines for departure and arrival into stations.
- Read and interpreted rules and regulations in order to determine correct approaches.
- Interpreted various signals and track conditions to start, stop, and back up train.
- Directed crew members by employing flag or hand signals, lantern and radio communications.
- Coupled air brakes and electrical connections between rail cars.
- Used hand signals to alert engineers of emergencies, stops or starts, train movement and general directions.
Train Attendant
Amtrak
Washington, DC
01.1999 - 11.2001
- Communicated effectively with other staff members while on board the train.
- Reported any suspicious behavior or activities to appropriate authorities immediately upon discovery.
- Inspected passenger luggage for compliance with size and weight limitations.
- Provided directions or assistance to passengers who may have been confused about their destination or route.
- Assisted passengers with seating, boarding and detraining.
- Operated emergency equipment such as fire extinguishers and first aid kits when necessary.
- Responded promptly to customer requests for information regarding destinations, transfers, arrival times.
- Stocked food carriages with snacks and beverages before each journey commenced and monitored stock enroute.
- Assisted customers with inquiries, complaints, or concerns in a timely manner.
- Regularly cleaned interior areas of assigned railcars including seats, floors and windows.
- Answered questions from customers regarding transfer points.
- Facilitated smooth loading and unloading of passengers by helping with individual and group issues.
- Transported baggage and coordinated transit between assigned terminals or platforms.
- Assisted passengers with limited mobility in navigating stairs, ramps and aisles.
Education
Some College (No Degree) - Theater Arts 1980-1985
North Carolina Central University
Durham, NCSkills
- Assisting customers
- Safety Management
- Managing yard switching
- Operational Requirements
Timeline
Train Conductor
Amtrak
11.2001 - 03.2024
Train Attendant
Amtrak
01.1999 - 11.2001
Some College (No Degree) - Theater Arts 1980-1985
North Carolina Central University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Software
Microsoft Office
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