Akililu Franklin
Portland,OR
Summary
Dependable and hardworking professional with experience in hospitality, customer service, and leadership. Strong communicator who enjoys working with people and thrives in fast-paced environments. Experienced in providing excellent service, supporting events, and working collaboratively to solve problems. Quick to learn, adaptable, and committed to delivering high-quality work.
Overview
5
5
years of professional experience
Work History
Valet Attendant & Banquet Associate
Sage Hospitality
Portland, Oregon
06.2023 - Current
- Parked and retrieved vehicles efficiently for guests at high-end hotels.
- Assisted guests with luggage, ensuring timely arrival at their accommodations and providing directions to hotel amenities.
- Provided exceptional customer service, addressing guest inquiries and concerns promptly.
- Set up banquet spaces according to event specifications and client requests.
- Served food and beverages to guests during events, ensuring prompt service and adherence to event specifications.
- Managed guest inquiries and concerns with professionalism, enhancing guest satisfaction and overall experience.
Senior Program Assistant
Word is Bond
Portland, OR
10.2023 - 07.2024
- Collaborated with staff to design and implement programs empowering young Black men through mentorship, leadership development, and community engagement.
- Mentored and supported youth ambassadors through leadership development, community programming, and special events.
- Planned and facilitated monthly leadership meetings, workshops, and community engagement activities to enhance participant involvement.
- Coordinated logistics and participant support for programs, including In My Shoes walking tours and leadership events, ensuring smooth execution.
- Participated in interview panels to assess candidates for leadership programs. to evaluate applicants for the organization's leadership programs.
- Represented Word is Bond at community events while helping organize leadership retreats, workshops, and educational experiences.
Global Diversity & Inclusion Mentor
Portland State University
Portland, USA
09.2023 - 06.2024
- Guided students in understanding and embracing global diversity initiatives.
- Collaborated with team to uplift men of color at PSU through targeted mentorship and impactful programming
- Facilitated two student workshops per term on academic, leadership, identity, and career development to enhance student skills
- Organized community engagement program each term to foster belonging and support among students
- Participate in termly focus groups to evaluate student experiences and promote resource accessibility
- Maintain consistent communication with Assistant Director through bi-weekly check-ins and event planning
Community Ambassador
Word Is Bond
Portland, USA
06.2021 - 07.2023
- Engaged political leaders, including Governor Kate Brown and Senators Ron Wyden and Jeff Merkley, to advocate for legislative initiatives impacting youth.
- Championed legislative changes representing local youth perspectives.
- Facilitated youth-centered leadership meetings, empowering young men of color to actively participate in civic engagement.
- Coordinated discussions with Portland Police Department to address implicit bias in traffic laws and improve community relations.
- Provided policy recommendations during meetings with district attorney and judicial officials.
Commercial Real Estate Intern
Colliers International
Portland, USA
06.2022 - 08.2022
- Updated tenant and vendor insurance certificates in tracking system to ensure compliance
- Drafted service contracts from vendor proposals and managed routing for signature and recordkeeping
- Coordinated vendor services, managing logistics communication with tenants and property managers
- Created calendar events and reminders to support team property management schedules
- Assisted in on-site inspections and follow-up task completion
- Gained experience in commercial real estate operations
Education
Bachelor of Science - Business Administration: Management & Leadership
Portland State University
Portland, OR12-2026
High School Diploma -
David Douglas High School
Portland, OR06-2022
Skills
- Customer relations
- Leadership and team collaboration
- Effective communication
- Conflict resolution
- Time management
- Event coordination
- Attention to detail
Languages
- English, Fluent
- Amharic, Origin
Timeline
Senior Program Assistant
Word is Bond
10.2023 - 07.2024
Global Diversity & Inclusion Mentor
Portland State University
09.2023 - 06.2024
Valet Attendant & Banquet Associate
Sage Hospitality
06.2023 - Current
Commercial Real Estate Intern
Colliers International
06.2022 - 08.2022
Community Ambassador
Word Is Bond
06.2021 - 07.2023
Bachelor of Science - Business Administration: Management & Leadership
Portland State University
High School Diploma -
David Douglas High School