Akim Campbell

Seeking an IT Support or Cybersecurity role where I can contribute my technical knowledge, problem-solving skills, and hands-on experience in secure system environments.

Detail-oriented IT Support Specialist and Cybersecurity Technician with over 4 years of combined experience in customer-facing roles, system monitoring, network security, and auditing. Proven ability to troubleshoot technical issues, manage secure environments, and assist users with a wide range of support needs. Strong communicator with a focus on operational efficiency, data protection, and team collaboration. Holds multiple industry certifications and brings hands-on experience with system configuration, incident response, and compliance reporting.

IT Support Specialist – Accomplishments
• Resolved 90%+ of technical issues on first contact, ensuring fast and efficient support for users and reducing downtime across the organization.
• Provided software and hardware support for desktops, laptops, and mobile devices—improving performance and minimizing user disruption.
• Trained non-technical staff on using new systems or tools, making tech more accessible and building confidence in day-to-day workflows.
• Documented common tech problems and solutions, helping build an internal knowledge base that saved time for future support requests.
• Monitored and maintained network systems, helping ensure consistent connectivity and security for end-users.
• Assisted in onboarding new hires, setting up their devices, email access, and permissions, leading to smoother transitions and faster productivity.

• CompTIA Network+, 09/24
• Certified Ethical Hacker (CEH), 09/24
• Cyber Security Technology Application & Policy Certification, 09/24

• Cybersecurity
• Gaming
• Animation
• Digital Illustration