Katherine Turzi
Gainesville,VA
Summary
Achieved high client satisfaction by implementing effective communication strategies. Contributed to team success by promoting collaboration and shared objectives. Drove company growth through proactive support and engagement with clients.
Overview
44
44
years of professional experience
Work History
Night Auditor and Font Desk Specialist
Salamander Resorts
Middleburg, VA
10.2025 - Current
- Managed nightly financial transactions, ensuring accuracy and compliance with accounting standards.
- Conducted end-of-day audits, identifying discrepancies and implementing corrective actions.
- Coordinated guest check-in and check-out processes, enhancing overall customer satisfaction.
- Supervised front desk operations, mentoring staff on best practices for service excellence.
Guest Service and Audit Specialist
Goodstone Inn & Restaurant
Middleburg
06.2022 - 09.2025
- Audit
- Managed Reports
- Client Checkouts and Checkins
- Amenitys
- New Client Group, Wedding and Corporate Folios
- Tours for Clients
- Incoming Calls
- Restaurant Reservation on OpenTable
- Problem Solving
- Scheduling meetings with employees and Managers Daily
- For over 2 years
Guest Service and Audit Specialist
Airlie Conference Center
Warrenton, Va
06.2021 - 06.2022
- Audit
- Managed Reports
- Client Checkouts and Checkins
- Amenities
- Complaints
- New Client Reservations
- Weddings, Corporate Group Events
- Incoming Calls
- Restaurant Reservations on OpenTable
- Problem Solving
- Scheduling
- Meetings with Employees and Management daily for over 1 year
Wine Specialist
Phillip Carter Winery and Orchard
Hume and Delaplane, Va
01.2019 - 01.2020
- Wine Tastings
- Purchasing of all Inventory
- Events
- Weddings and Tours
- Inventory Restocking
Volunteer, Assistant teacher, Religious Education
All Saints Catholic School
Manassas, VA
09.1997 - 06.2003
- Worked where needed
- Lunchroom
- Classroom Assistant
- Computer data entry
- All printing
- All office duties
- Payroll
- Reports for meetings
- Incoming calls
- Delivery's to clients
- Incoming Mail
- Phone Orders for Hospital Institutions
- Documents for shipping, customs
- Posted shipments, deliveries, sales
- Daily reports for managers
Administrative Assistant
Jamie Slupinski Architects
Manassas, Va
09.1997 - 05.2000
Controlled Narcotic Specialist
Knoll Pharmaceutical BASF
Whippany, NJ
04.1987 - 09.1989
Customer Service Manager
American Safety Razor, Persona
Verona, VA
09.1985 - 04.1987
Assistant Mgr. For Production - Manager of Customer service
Machine Technology Inc
Parsippany, NJ
08.1982 - 09.1985
- Managed Customer Service Reps
- Interviews for new hires
- Monthly work progress meetings with reps
- Scheduled shipments and reports for delivery
- Took Customer complaints and orders
- Inventory, and management meetings
- Reports for shipping, QC. inventory and production
- New hire interviews for Production
- Managed production supplies and parts for machine build
- Supervised all computer room activity
- Handled all reports
- Events
- Technology conference events
- Promoted to Manager of Customer Service
Education
Left Before Graduation - Computer Science Fortran, COBOL, Basic, Assembler
County College of Morris
Randolph, NJAssociate in Networking Systems Administration - Networking Systems Administration
ITT Technical Institute
Chantilly, Va06.2016
High School Diploma - undefined
Parsippany Hills High School
Lake Parsippany, NJ06.1979
Skills
PM Software
OpenTable Business
Opera
Shift4
Tripleseat
Slack Business
Adobe
SharePoint
Microsoft-Word
Office
Teams
Excel
PowerPoint
Outlook Business
OneDrive
HomeBase
WineDirect
ABI
SalesForce
Windows Business
Sling
Switchboard
Aloha Business
Oncor
Par
Order Entry
Audits
Customer Service
Quality Control
Inventory Control
Production Management
Networking Systems Administration
Timeline
Night Auditor and Font Desk Specialist
Salamander Resorts
10.2025 - Current
Guest Service and Audit Specialist
Goodstone Inn & Restaurant
06.2022 - 09.2025
Guest Service and Audit Specialist
Airlie Conference Center
06.2021 - 06.2022
Wine Specialist
Phillip Carter Winery and Orchard
01.2019 - 01.2020
Volunteer, Assistant teacher, Religious Education
All Saints Catholic School
09.1997 - 06.2003
Administrative Assistant
Jamie Slupinski Architects
09.1997 - 05.2000
Controlled Narcotic Specialist
Knoll Pharmaceutical BASF
04.1987 - 09.1989
Customer Service Manager
American Safety Razor, Persona
09.1985 - 04.1987
Assistant Mgr. For Production - Manager of Customer service
Machine Technology Inc
08.1982 - 09.1985
High School Diploma - undefined
Parsippany Hills High School
Left Before Graduation - Computer Science Fortran, COBOL, Basic, Assembler
County College of Morris
Associate in Networking Systems Administration - Networking Systems Administration
ITT Technical Institute