Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Turzi

Gainesville,VA

Summary

Achieved high client satisfaction by implementing effective communication strategies. Contributed to team success by promoting collaboration and shared objectives. Drove company growth through proactive support and engagement with clients.

Overview

44
44
years of professional experience

Work History

Night Auditor and Font Desk Specialist

Salamander Resorts
Middleburg, VA
10.2025 - Current
  • Managed nightly financial transactions, ensuring accuracy and compliance with accounting standards.
  • Conducted end-of-day audits, identifying discrepancies and implementing corrective actions.
  • Coordinated guest check-in and check-out processes, enhancing overall customer satisfaction.
  • Supervised front desk operations, mentoring staff on best practices for service excellence.

Guest Service and Audit Specialist

Goodstone Inn & Restaurant
Middleburg
06.2022 - 09.2025
  • Audit
  • Managed Reports
  • Client Checkouts and Checkins
  • Amenitys
  • New Client Group, Wedding and Corporate Folios
  • Tours for Clients
  • Incoming Calls
  • Restaurant Reservation on OpenTable
  • Problem Solving
  • Scheduling meetings with employees and Managers Daily
  • For over 2 years

Guest Service and Audit Specialist

Airlie Conference Center
Warrenton, Va
06.2021 - 06.2022
  • Audit
  • Managed Reports
  • Client Checkouts and Checkins
  • Amenities
  • Complaints
  • New Client Reservations
  • Weddings, Corporate Group Events
  • Incoming Calls
  • Restaurant Reservations on OpenTable
  • Problem Solving
  • Scheduling
  • Meetings with Employees and Management daily for over 1 year

Wine Specialist

Phillip Carter Winery and Orchard
Hume and Delaplane, Va
01.2019 - 01.2020
  • Wine Tastings
  • Purchasing of all Inventory
  • Events
  • Weddings and Tours
  • Inventory Restocking

Volunteer, Assistant teacher, Religious Education

All Saints Catholic School
Manassas, VA
09.1997 - 06.2003
  • Worked where needed
  • Lunchroom
  • Classroom Assistant
  • Computer data entry
  • All printing
  • All office duties
  • Payroll
  • Reports for meetings
  • Incoming calls
  • Delivery's to clients
  • Incoming Mail
  • Phone Orders for Hospital Institutions
  • Documents for shipping, customs
  • Posted shipments, deliveries, sales
  • Daily reports for managers

Administrative Assistant

Jamie Slupinski Architects
Manassas, Va
09.1997 - 05.2000

Controlled Narcotic Specialist

Knoll Pharmaceutical BASF
Whippany, NJ
04.1987 - 09.1989

Customer Service Manager

American Safety Razor, Persona
Verona, VA
09.1985 - 04.1987

Assistant Mgr. For Production - Manager of Customer service

Machine Technology Inc
Parsippany, NJ
08.1982 - 09.1985
  • Managed Customer Service Reps
  • Interviews for new hires
  • Monthly work progress meetings with reps
  • Scheduled shipments and reports for delivery
  • Took Customer complaints and orders
  • Inventory, and management meetings
  • Reports for shipping, QC. inventory and production
  • New hire interviews for Production
  • Managed production supplies and parts for machine build
  • Supervised all computer room activity
  • Handled all reports
  • Events
  • Technology conference events
  • Promoted to Manager of Customer Service

Education

Left Before Graduation - Computer Science Fortran, COBOL, Basic, Assembler

County College of Morris
Randolph, NJ

Associate in Networking Systems Administration - Networking Systems Administration

ITT Technical Institute
Chantilly, Va
06.2016

High School Diploma - undefined

Parsippany Hills High School
Lake Parsippany, NJ
06.1979

Skills

PM Software

OpenTable Business

Opera

Shift4

Tripleseat

Slack Business

Adobe

SharePoint

Microsoft-Word

Office

Teams

Excel

PowerPoint

Outlook Business

OneDrive

HomeBase

WineDirect

ABI

SalesForce

Windows Business

Sling

Switchboard

Aloha Business

Oncor

Par

Order Entry

Audits

Customer Service

Quality Control

Inventory Control

Production Management

Networking Systems Administration

Timeline

Night Auditor and Font Desk Specialist

Salamander Resorts
10.2025 - Current

Guest Service and Audit Specialist

Goodstone Inn & Restaurant
06.2022 - 09.2025

Guest Service and Audit Specialist

Airlie Conference Center
06.2021 - 06.2022

Wine Specialist

Phillip Carter Winery and Orchard
01.2019 - 01.2020

Volunteer, Assistant teacher, Religious Education

All Saints Catholic School
09.1997 - 06.2003

Administrative Assistant

Jamie Slupinski Architects
09.1997 - 05.2000

Controlled Narcotic Specialist

Knoll Pharmaceutical BASF
04.1987 - 09.1989

Customer Service Manager

American Safety Razor, Persona
09.1985 - 04.1987

Assistant Mgr. For Production - Manager of Customer service

Machine Technology Inc
08.1982 - 09.1985

High School Diploma - undefined

Parsippany Hills High School

Left Before Graduation - Computer Science Fortran, COBOL, Basic, Assembler

County College of Morris

Associate in Networking Systems Administration - Networking Systems Administration

ITT Technical Institute
Katherine Turzi