Claudia Garcia Correoso
Charlotte,NC
Summary
Detail-oriented team player with exceptional organizational skills. Proven ability to effectively manage multiple projects simultaneously while maintaining a high degree of accuracy. Adept at prioritizing tasks and meeting deadlines in fast-paced environments. Committed to delivering exceptional results and contributing to team success.
Overview
10
10
years of professional experience
Work History
OPI Trainer/QA
Akorbi
01.2023 - Current
- Assist in developing and implementing OPI training programs
- Create materials, such as slides, handouts and exercises, to support OPI training
- Provide instruction and guidance in software development process, software testing processes and related topics
- Utilize a variety of instructional strategies including lectures, simulations and hands-on practice
- Assess the effectiveness of training programs through surveys and other evaluation methods such as a final assessment
- Monitor and report on team performance against established OPI standards
- Collaborate with other departments to ensure proper implementation of OPI standards
- Identify areas for improvement in software quality and suggest corrective actions
- Develop and maintain detailed documentation of OPI processes and procedures
- Stay up to date with the latest OPI trends and technologies.
- Trained and mentored 100+ new personnel hired to fulfill professional interpreter roles.
OPI Quality Assurance Analyst
Akorbi
06.2022 - Current
- Utilized processes to identify defects and failures as well as suggesting possible solutions
- Recommended and implemented corrective measures by sending over 100 feedback monthly.
- Followed and created testing policies and procedures
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Quality Assurance Manager
Go-Health
02.2021 - 05.2022
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained over 30 team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Met project deadlines without sacrificing build quality or workplace safety.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Quality Assurance Analyst
Go-Health
08.2020 - 02.2021
- Developed and executed script plans to ensure that all objectives are met
- Implemented and monitored test scripts to assess functionality, reliability, performance, and quality of the service or product
- Identified and remedied defects within the production process
- Managed business partner expectations on key performance indicators through analysis and coaching of agents in various departments while completing 200+ quality evaluations monthly on calls, emails, back-office and ticket management
- Created and distributed monthly and weekly quality reports highlighting trending metrics which provided behavioral trends and recommendations that improved customer satisfaction results, improved employee compliance to the quality program.
Patient Advocate
Access One
05.2019 - 06.2020
- Screened uninsured hospital patients to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance
- Completed the appropriate applications and following through until approved
- Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked
- Always provided exceptional customer service skills
- Participated in ongoing trainings in order to apply the content learned in dealings with patients and cases
- Maintained assigned work queue of over 85 patient accounts daily.
- Collaborated with hospital staff, case managers, social workers, financial counselors
- Answered incoming telephone calls, make out-bound calls, and tracked (via MPower) all paperwork necessary to submit enrollment and renewals.
Assistant Manager
Caribbean Salon
01.2015 - 05.2019
- Responsible for scheduling and managing the CEO's calendar including prioritizing and resolving related conflicts and competing demands, proactively scheduling important meetings with internal and external individuals and maintaining an organized space
- Performed over 10 general clerical duties to include but not limited to, transcribing dictation, scanning, copying, faxing, filing, and data entry
- Collecting and opening mail addressed to the Finance/Accounting; forwarded correspondence to appropriate staff for action.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Education
Project Management Program Certification - Project Manager
Gener8tor Skills
Online08.2024
High School Diploma -
Harding University
Charlotte, NC06.2018
Skills
- Project Planning
- Risk Management
- Budget Management
- Resource Management
- Project Scheduling
- Stakeholder Management
- Agile and Scrum Methodologies
- PM Software
- Data Analysis
- Documentation and Reporting
- Leadership
- Problem Solving
- Adaptability
- Attention to detail
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
OPI Trainer/QA
Akorbi
01.2023 - Current
OPI Quality Assurance Analyst
Akorbi
06.2022 - Current
Quality Assurance Manager
Go-Health
02.2021 - 05.2022
Quality Assurance Analyst
Go-Health
08.2020 - 02.2021
Patient Advocate
Access One
05.2019 - 06.2020
Assistant Manager
Caribbean Salon
01.2015 - 05.2019
Project Management Program Certification - Project Manager
Gener8tor Skills
High School Diploma -
Harding University
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