AKINA BRENT
Washington,DC
Summary
Dependable hospitality professional with a strong background in customer service and effective multitasking in fast-paced environments. Recognized for attention to detail, communication skills, and commitment to enhancing customer satisfaction through personalized service.
Overview
9
9
years of professional experience
Work History
Leasing Consultant
Ntv staffing
06.2020 - Current
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Facilitated apartment tours, emphasizing unique features and amenities to enhance leasing appeal.
- Addressed tenant maintenance requests promptly, ensuring resident satisfaction.
- Received rent payments and tracked transactions in accounting software.
Front Desk Receptionist
Concierge Services
Arlington, Virginia
12.2025 - 04.2026
- Greeted guests and visitors with professionalism and warmth.
- Managed multi-line phone system, directing calls to appropriate personnel.
- Maintained accurate records of guest inquiries and service requests to ensure timely follow-up.
- Provided guests with information on local attractions, services, and events, enhancing their overall experience.
- Monitored facility access, ensuring safety protocols were followed at all times.
- Answered incoming calls and efficiently redirected callers to appropriate personnel, ensuring clear communication.
Residential Aide
Sasha Bruce Youthwork
Washington , DC
04.2024 - 10.2025
- Supported case managers in developing individualized treatment plans for residents.
- Assisted youth with daily living skills and personal hygiene routines.
- Facilitated group activities to promote social interaction and teamwork among residents.
- Provided emotional support and mentorship to at-risk youth in crisis situations.
Concierge
HireOne
04.2020 - 01.2025
- Prepared daily reports on guest requests and concierge duties.
- Ensured safekeeping of packages and deliveries for guests.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Clinic Operations Representative
Children's National hospital
02.2021 - 12.2023
- Analyzed customer feedback surveys to identify trends in their needs or preferences.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Responded promptly to customer inquiries via phone or email.
- Developed procedures for improving the efficiency of operational processes.
Bartender
TGI Fridays
07.2020 - 11.2023
- Effectively multitasked within fast-paced environment.
- Neatly sliced and pitted fruit for garnishing drinks.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
Front Desk Housekeeper
Star Enterprise
02.2018 - 12.2019
- Maintained inventory of cleaning supplies and equipment, placing orders when necessary.
- Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
- Greeted guests and provided customer service.
- Responded promptly to requests from guests and resolved any issues or complaints in a timely manner.
- Wrote shift reports detailing housekeeping activities, room vacancies and timekeeping data.
Education
High school diploma -
Suitland High School
Suitland, MD06-2011
Skills
- Task prioritization
- Recordkeeping
- Telephone inquiry management
- Mixology
- Strong communication
- Hospitality service expertise
- Positive and professional
- Cash and credit transactions
- Meeting deadlines
- Attention to detail
- Customer service
- CRM software
- File management
- Multi-line phone systems
- Record management
- Safety protocols
- Front desk operations
- Customer relationship management
- Operational efficiency improvement
- Customer feedback analysis
- Communication strategies
- Time management
- Conflict resolution
Timeline
Front Desk Receptionist
Concierge Services
12.2025 - 04.2026
Residential Aide
Sasha Bruce Youthwork
04.2024 - 10.2025
Clinic Operations Representative
Children's National hospital
02.2021 - 12.2023
Bartender
TGI Fridays
07.2020 - 11.2023
Leasing Consultant
Ntv staffing
06.2020 - Current
Concierge
HireOne
04.2020 - 01.2025
Front Desk Housekeeper
Star Enterprise
02.2018 - 12.2019
High school diploma -
Suitland High School