Akina Kirkland
Rosharon
Summary
Dynamic medical assistant skilled in electronic health records and phlebotomy, enhancing patient care through effective conflict resolution and team leadership. Experience in coordinating schedules and improving workflow ensures optimal operations in fast-paced healthcare environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Team Leader
Walmart
Opelousas
10.2023 - Current
- Supervised daily operations and ensured compliance with safety standards.
- Trained new team members on company policies and procedures.
- Assisted in inventory management and stock replenishment processes.
- Resolved customer inquiries and complaints efficiently and professionally.
- Collaborated with management to enhance customer service strategies.
- Conducted regular team meetings to communicate updates and expectations.
- Implemented best practices to improve workflow and productivity.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
Surgery Scheduling Coordinator
Virginia Eyecare
Norfolk
07.2022 - 07.2023
- Coordinated surgery schedules for multiple departments to optimize patient flow.
- Communicated with medical staff to confirm availability and patient readiness.
- Utilized scheduling software to track surgical procedures and resources.
- Managed appointment changes and cancellations to maintain operational efficiency.
- Liaised with patients to provide pre-operative instructions and procedure information.
- Communicated with insurance companies to determine coverage for specific procedures.
- Facilitated communication between surgeons, nurses, technicians and other healthcare professionals involved in the care of patients undergoing surgery.
- Ensured compliance with HIPAA regulations during the scheduling process.
- Reviewed incoming requests from physicians regarding potential surgeries, confirming that they meet eligibility criteria.
Surgery Scheduling Coordinator
Bon Secours GYN ONCOLOGY
Newport News
07.2018 - 07.2022
- Coordinated with patients to confirm insurance eligibility and obtain necessary authorizations.
- Managed surgical calendars to optimize operating room utilization and physician schedules.
- Developed procedural checklists to streamline the scheduling process and enhance efficiency.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Adhered to HIPAA guidelines when handling confidential information.
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
Retail Sales Clerk
Jumping Jelly Beans
01.2008 - 10.2010
- Courteously greet customers and efficiently process transactions within busy, fast-paced retail environments.
- Operate cash register, scanners and computers to itemize and total customer purchases; collect payments and make change for cash transactions; and balance drawer at the end of each shift.
- Assist with store stocking, floor-sets and opening/closing procedures.
- Commended by supervisors for flexibility in changing work hours when asked and filling in during scheduled off-days for absent employees.
- Honored with repeated awards for cash handling accuracy, with zero overages/shortages month-over-month.
- Displayed a positive, helpful attitude on a daily basis that was consistently praised by customers and Employers.
Customer Service
Wendy’s
- Took food and drink orders, processed payments, and ensured customer satisfaction.
- Greeted customers and prepared meals for drive-thru and front counter, ensuring prompt service.
- Verified prepared food quality and quantity, maintaining high standards of service.
- Read food order slips and prepared food according to customer instructions.
- Maintain sanitation, health, and safety standards in work areas.
- Clean food preparation areas, cooking surfaces, and utensils.
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
Education
Bachelor of Science -
Southern New Hampshire University
Hooksett, NH04-2027
Associate Degree - Medical Assistant
Centura College
Norfolk, VA04-2016
Skills
- Healthcare Management
- Project Coordination
- Process Improvement
- Data Analysis
- Operational Oversight
- Electronic Health Records
- SOAP Notes
- Strategic Planning
- Microsoft Office
- Team Development
- Team leadership
- Conflict resolution
- Effective communication
- Customer service
- Attention to detail
- Positive attitude
- Complaint Resolution
Certification
- CPR Certified
- OSHA and HIPPA Certified
Timeline
Team Leader
Walmart
10.2023 - Current
Surgery Scheduling Coordinator
Virginia Eyecare
07.2022 - 07.2023
Surgery Scheduling Coordinator
Bon Secours GYN ONCOLOGY
07.2018 - 07.2022
Retail Sales Clerk
Jumping Jelly Beans
01.2008 - 10.2010
Customer Service
Wendy’s
Bachelor of Science -
Southern New Hampshire University
Associate Degree - Medical Assistant
Centura College