Akina Martin
Covington,Georgia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Cashier/Crew Trainer
Zaxby's
Covington, GA
01.2022 - Current
- Restocked and organized merchandise in front lanes.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
- Worked flexible schedule and extra shifts to meet business needs.
- Set up new sales displays each week with fresh merchandise.
- Tallied cash drawer at beginning and end of each work shift.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Welcomed customers and helped determine their needs.
Cashier Team Lead
Publix Grocery
Covington, GA
10.2022 - Current
- Facilitated and logged store opening, closing, and shift changes.
- Assisted customers by answering questions and fulfilling requests.
- Restocked and organized merchandise in front lanes.
- Received and processed customer payments.
- Trained team members on cash register operation and cash handling.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Mentored new team members on sales software system operation.
Head Cashier, Cashier
White Castle
Newark , NJ
09.2021 - 12.2021
- Train new employees, food prep also teas and cookies, clean lobby and bathroom offer customer service, and help plating food in kitchen
- Drive Thru, Take customer orders, receive cash and card payments and working on breakfast grill
- Answered questions about store policies and addressed customer concerns.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Picker
Stower, Amazon
Carterret, NJ
09.2020 - 06.2021
- Stock robotic machines with packages of all sizes, picking and sorting damaged items
- Worked fast to meet assigned daily picking quotas.
- Picked and packed order items.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements
- Stocked designated items on shelves, end caps and displays
Food Service Worker
The Leaguers, Inc
Newark, NJ
06.2019 - 03.2021
- Prepared breakfast and lunch for over 150 students and teachers daily, washed dishes and prepared snack and drinks for students before school was out
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Line Cook
Red Lobster
Union, NJ
09.2018 - 03.2019
- Sauté station, broiler, fryer, bake station and sanitation of bathrooms and garbage
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Line Cook
IHOP
Irvington, NJ
03.2018 - 09.2018
- Pancake station, grill station, omelets station, and packing out trucks to correct fridge or freezer on delivery days
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained smooth and timely operations in preparation and delivery of meals.
Machine Operator/Production Worker
Blue Apron
Jersey City, NJ
05.2016 - 12.2017
- Collected batch samples of product for quality control.
- Maintained quality of product by checking labels, packaging and other factors.
- Documented production activity in logs and job tickets.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Complied with company and OSHA safety rules and regulations.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Education
Associate of Arts - Massage Therapy
Georgia Career Institute
Conyers, GA02.2023
Bachelor of Arts - Massage Therapy
Cortiva Institute of Massage Therapy
Hoboken01.2018
GED -
South Bronx Job Corp
The Bronx, NY06.2011
Skills
- Environmental Compliance
- Food Service
- Food Preparation
- Machining
- Warehouse Experience
- Assembly
- Shipping & Receiving
- Cooking
- Cashiering
- Packaging Skills
- Materials Handling
- Cleaning Experience
- Order Picking
- Pallet Jack
- Kitchen Experience
- Food Safety
- Customer service (5 years)
- Quality Control Procedures
Timeline
Cashier Team Lead
Publix Grocery
10.2022 - Current
Cashier/Crew Trainer
Zaxby's
01.2022 - Current
Head Cashier, Cashier
White Castle
09.2021 - 12.2021
Picker
Stower, Amazon
09.2020 - 06.2021
Food Service Worker
The Leaguers, Inc
06.2019 - 03.2021
Line Cook
Red Lobster
09.2018 - 03.2019
Line Cook
IHOP
03.2018 - 09.2018
Machine Operator/Production Worker
Blue Apron
05.2016 - 12.2017
Associate of Arts - Massage Therapy
Georgia Career Institute
Bachelor of Arts - Massage Therapy
Cortiva Institute of Massage Therapy
GED -
South Bronx Job Corp
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