Seasoned professional with 13 years of experience in case management and client advocacy, seeking a Social Worker role. Expertise in veteran outreach, permanent housing facilitation, and comprehensive service coordination. Skilled in motivational interviewing, trauma-informed care, and building community agency relationships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Case Manager
Childrens Home Network
02.2025 - Current
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Developed and implemented comprehensive case management plans to address client needs and goals.
Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Case Manager
St. Vincent De Paul Care Shelter
01.2022 - 01.2025
Conduct outreach to veterans and their families to build rapport and pre-screen for program eligibility.
Monitors progress toward the goals of the social work plan of care.
Assesses potential obstacles to successful reintegration into the community and escalates to resolution.
Performs job duties according to the mission, vision, and values of SSVF and RRH.
Communicates and collaborates effectively with all members of the healthcare team.
Interprets and communicates complex patient/family needs.
Assesses patients' and families' psychosocial risk factors.
Counsels patients and families regarding illness's emotional, social, and financial consequences.
Coordinate with the Case Management team for initial screenings and assessments of potential applicants.
Assist veterans in accessing services and resources, including accompanying them to appointments and facilitating peer support groups.
Monitor and document participant progress, referrals, and services, ensuring accurate tracking of case management activities.
Complete registration, data, and plan in the client in HIMS for SSVF N RR
Associate
Amscot
02.2015 - 01.2019
Established and nurtured beneficial relationships with clients, contributing to ongoing business expansion.
Managed comprehensive records of financial transactions, ensuring accuracy and accountability.
Assessed client objectives and delivered tailored financial advice, while preparing meticulous contractual documentation.
Patient Care Coordinator
West Kendall Baptist Hospital
03.2011 - 02.2015
Facilitated communication between patients, healthcare providers, and administrative staff to ensure accurate and efficient review of medical charts.
Maintained compliance with healthcare regulations by monitoring patient health records for precision and accuracy.
Liaised with insurance companies to confirm patient coverage and secured authorizations for medical treatments and procedures.
Senior Case Manager and Ministry Director at St. Matthew's House Women and Children's ShelterSenior Case Manager and Ministry Director at St. Matthew's House Women and Children's Shelter