Akinpelu DADA
Euless,USA
Summary
IT Support Engineer and O365 Technical Consultant with 5+ years of experience delivering Office 365 migrations, Exchange Online and Hybrid support, Intune device management, Microsoft Defender for O365, Data Lifecycle Management, and DLP policies. Proven expertise in PowerShell automation, Azure AD administration, and driving user adoption through training and documentation. Adept at troubleshooting, solution delivery, and enhancing security compliance across enterprise environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
O365 Technical Consultant
Techcrest Solutions
01.2024 - Current
- Led Office 365 tenant-to-tenant migration projects including mailbox, OneDrive, and Teams migrations for enterprise clients.
- Provided Exchange Online and Hybrid environment support including cutover, staged, and hybrid migrations.
- Configured Exchange Hybrid connectors, mail flow, and coexistence settings for smooth migration transitions.
- Supported Teams and SharePoint Online migrations, ensuring data integrity and minimal downtime.
- Developed migration runbooks, technical documentation, and delivered knowledge transfer sessions.
- Provided post-migration support, troubleshooting mail flow, user access, and hybrid configurations.
IT Support Specialist
Cynosure Systems Inc.
12.2022 - 08.2023
- Provided Office 365 support resolving Exchange Online mailbox access, Teams configurations, Intune device enrollments, and SharePoint permissions.
- Managed Microsoft Defender for O365 configurations to protect user mailboxes and applications.
- Automated O365 tasks with PowerShell, saving ~25 hours monthly.
- Delivered user training on Teams, SharePoint, and Intune compliance policies.
- Configured DLP policies to enhance data security and compliance.
- Created user manuals and documentation to improve support processes.
IT Analyst
Chadwell Supply Inc.
12.2019 - 11.2022
- Delivered tier 1/2 support to 500+ users for Office 365, Exchange Online, Teams, and VPN.
- Managed Intune device configurations, compliance policies, and endpoint security.
- Administered Exchange Online mailboxes, groups, and Microsoft Defender for O365 policies.
- Automated account creation and license assignments with PowerShell.
- Migrated file shares to SharePoint Online to enhance collaboration.
- Conducted onboarding, technical training, and knowledge transfer sessions.
Identity Lifecycle Officer
Ecolab Production Inc.
12.2017 - 10.2019
- Managed user identities for 2800+ employees using AD and Azure AD including onboarding and access reviews.
- Developed and maintained RBAC policies for secure Microsoft 365 access.
- Configured Data Lifecycle Management policies to manage retention and compliance.
- Conducted security log reviews ensuring corporate policy compliance.
- Documented IAM processes and recommended improvements.
Education
BSc (Hons) - Industrial Relations and Personnel Management
Lagos State University
Skills
- Microsoft 365: Exchange Online, Teams, SharePoint Online, OneDrive, Microsoft 365 Admin Center
- Migrations & Hybrid: Tenant-to-tenant migration, cutover, staged, hybrid migrations, Exchange Hybrid connectors
- Device & Endpoint Management: Intune device enrollment, configuration profiles, compliance policies, endpoint security
- Security & Compliance: Microsoft Defender for O365, DLP policies, Data Lifecycle Management, RBAC policies, MFA
- Directory & Identity: Active Directory, Azure AD, Group Policy, AD Connect, identity lifecycle management
- Automation & Scripting: PowerShell for administration, provisioning, license assignment, and migrations
- Support Tools: ServiceNow, Jira Service Desk, RDP, TeamViewer, AnyDesk, Quick Assist
- OS & Virtualization: Windows 10/11, Windows Server 2012-2019, VMware vSphere, Hyper-V
Certification
- Microsoft Power BI Data Analyst – Certified (2022-03)
- AWS Certified Cloud Practitioner – Certified (2019-11)
- ITIL Foundation – Certified (2016-07)
Additional Skills
- Delivering user and technical training for Microsoft 365 solutions
- Writing user manuals and technical documentation
- Strong customer service, troubleshooting, and communication skills
Timeline
O365 Technical Consultant
Techcrest Solutions
01.2024 - Current
IT Support Specialist
Cynosure Systems Inc.
12.2022 - 08.2023
IT Analyst
Chadwell Supply Inc.
12.2019 - 11.2022
Identity Lifecycle Officer
Ecolab Production Inc.
12.2017 - 10.2019
BSc (Hons) - Industrial Relations and Personnel Management
Lagos State University
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