To obtain a position in which my leadership, people development and team building skills will create a great work culture and outstanding results. A strong focus on training and empowerment will lead to great retention and internal promotion.
Work History
Area Operations Manager ( Area Coach )
18 Years 6 Months
Summerwood Corporation | 01.2008 - 07.2026
Responsible for all aspects of operational and financial performance with strong focus on staffing and people development.
Maintained full management complement in all stores with an internal promotion rate of 90%.
Consistent above target sales and profitability performance.
Customer and operational matrix are consistently at an excelling level.
Received DMA recognition for highest VOC and CORE average in 2014.
Oversees execution and ensure adherence with all company and restaurant systems, procedures and food safety requirements.
Use interpersonal skills to confront tough issues and resolve disagreement constructively.
Direct Support Professional
10 Years 10 Months
Arc of Anne Arundel County | 03.2004 - 01.2015
Provided individualized support to clients with intellectual and developmental disabilities.
Assisted clients in daily living activities, promoting independence and personal growth.
Developed and implemented engaging recreational activities tailored to client interests.
Collaborated with interdisciplinary team to assess client needs and create personalized care plans.
Restaurant General Manager
8 Years 1 Month
Taco Bell Of Baltimore | 12.1999 - 01.2008
Responsible for all operational, financial, staffing and people development need in the restaurant.
Manager of the year 2001,2003 and 2006.
Developed four internal managers to RGM position.
Ensure brand standards and system are executed.
Ensure all new products are rolled to standard to the restaurant management team.
Assistant Manager
2 Years 1 Month
Taco Bell Of Baltimore | 11.1997 - 12.1999
Responsible for operational, financial and people development in the restaurant.
Assisted the RGM with onboarding and training new team members.
Achieved over a 90% average on all mystery shops.
Maintain labor and food cost controls.
Shift Manager
2 Years 10 Months
Taco Bell Corp. | 01.1995 - 11.1997
Responsible for execution of all guest service objectives for each shift.