Akiode Odunton
Nashville,TN
Summary
Proactive team leader with a track record of implementing rigorous operations management frameworks to boost the productivity of any operation. Dedicated to building both high-performing and efficient teams that focus on streamlining business processes and strive for success.
Overview
7
7
years of professional experience
Work History
Operations Manager
HOVER
09.2022 - 12.2024
- Coordinated hiring 300 employees across Ukraine, Guatemala, and Philippines within 2-months while maintaining 5% attrition.
- Standardized training procedures and learning materials across 7 sites to reduce new hire learning curve by 33% and reduced quality errors by 10%.
- Optimized labor scheduling for offshore processing teams to increase customer support satisfaction metrics by 35% and reduced customer churn by 42% in 6 months.
- Spearheaded the operational crisis response efforts for homeowners impacted by all natural disasters to ensure insurance claims were processed expeditiously.
Senior Program Manager
Amazon.com Services
07.2020 - 02.2022
- Automated network routing systems across 254 fulfillment centers to reduce headcount costs and improve network throughput by 22%.
- Collaborated with engineering teams, internal employees, and product management to improve warehousing optimization software.
- Devised production benchmarks to improve the associate onboarding experience and reduce network wide attrition by 17% during peak months.
- Conducted audit inspections to check warehouse inventories and verified the shipping manifests of all outbound loads.
Area Manager
Amazon.com Services
04.2018 - 06.2020
- Developed building roster management tools to build accurate production plans for site's peak periods to assist in labor planning and hiring decisions.
- Enhanced site production efficiency through analysis of pick input controls and ship dock layouts to create consistent flow and reduce errors by 25%.
- Generated performance requirements for peak season volume forecasts and created performance glide paths for at risk fulfilment centers.
- Created network shift planner to aide in providing execution visibility to senior leadership through hourly execution tracking and end of shift reporting.
Education
Bachelor of Science - Mechanical Engineering
Carnegie Mellon University
Pittsburgh, PA12.2017
Skills
- Supply Chain Optimization
- Incident Management
- Business Intelligence
- Vendor Management
- Process Mapping
- Workflow Management
Additional Information
- Programming Skills: Python, Ruby
- Proficient in SolidWorks, STATA, MS Office (Word, Excel, PowerPoint), Tableau
Timeline
Operations Manager
HOVER
09.2022 - 12.2024
Senior Program Manager
Amazon.com Services
07.2020 - 02.2022
Area Manager
Amazon.com Services
04.2018 - 06.2020
Bachelor of Science - Mechanical Engineering
Carnegie Mellon University
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