Clinical Peer-to-Peer Coordinator
Turningpoint Healthcare Solutions
Lake Mary, FL
05.2024
- Responds to client questions via telephone and written correspondence regarding medical case
- Documenting each case inquiry for tracking and analysis
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and promptly
- Responsible for meeting or exceeding quality and productivity expectations to ensure customer satisfaction
- Review and process incoming and outgoing clinical faxes
- Enters updates to pertinent insurance data from fax into the computer system promptly ensuring accuracy, completeness, and adherence to department procedures
- Perform outbound calls to providers, and clients
- Coordinate Peer to Peer call between medical doctors
- Transcribing medical notes from peer-to-peer call
- Assigning casework to medical reviewers in a timely and efficient manner.