Akirah Russell
Poughkeepsie,New York
Summary
Experienced Customer Service Representative with a strong background in customer relations. Proficient in efficient billing and scheduling procedures, customer onboarding, and financial transactions. Ensures meticulous accuracy in order management and cash flow. Excited to leverage expertise in youth promotion and innovative marketing strategies to enhance customer engagement and deliver exceptional service.
Overview
5
5
years of professional experience
Work History
Patient Support Specialist
WhiteCap Search
05.2024 - Current
- Provided empathetic support to patients during difficult medical situations, fostering trust and rapport.
- Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
- Maintained accurate patient records, ensuring data confidentiality and HIPAA compliance.
- Conducted thorough insurance verification and pre-authorization tasks, minimizing billing errors and disputes.
- Enhanced patient satisfaction by providing exceptional support and addressing concerns promptly.
- Successfully assisting up to 80 patients per day.
Customer Service Representative
National People's Co-operative Bank of Jamaica LTD
03.2023 - 03.2024
- Successfully managed high-volume transactions, exceeding 500 daily with exceptional accuracy
- Maintained a positive and respectful environment, serving over 300 customers daily
- Demonstrated consistent success in task completion
- Exhibited strong customer service skills and respect towards coworkers
- Efficiently executed daily tasks as assigned by supervisors and managers.
Customer Representative
Rebhan's Gases Ltd
05.2022 - 06.2022
- Demonstrated strong customer service skills in high-pressure situations
- Exhibited proficiency in billing and customer onboarding procedures
- Showcased product knowledge, advising customers on suitable options
- Displayed financial acumen in handling diverse transactions
- Exemplified meticulous attention to detail, ensuring accurate order and cash flow.
Youth Promotion Leader
Shunnel Stephenson
06.2021 - 10.2021
- Led youth-oriented promotional campaigns
- Boosted brand recognition among target demographic
- Implemented innovative marketing strategies
- Quickly adapted to new marketing tools
- Elevated company's image among youth
- Enhanced team's outreach, increasing event engagement by 30% through strategic promotions
- Implemented unique marketing tactics that differentiated and elevated brand presence.
Volunteer
Donovan Mitchell
01.2020 - 07.2020
- Orchestrated special events and programs, ensuring smooth operations
- Provided clerical support, streamlining office tasks
- Utilized excellent communication skills to effectively relay information
- Facilitated event logistics, enhancing team efficiency and program success.
Education
High School Diploma -
deCarteret College
Mandeville P.O., Manchester08.2020
Skills
- Youth Promotion
- Fast-paced Environment
- Efficiency
- Productivity
- Clerical Work
- Interpersonal Communication
- Customer Service
- Cash Flow
- Punctuality
- Team Leadership
- Marketing Strategy
- Communication Skills
- Event Planning
Position
Customer Service Representative
Patient Support Specialist
Hobbies and Interests
I love long drives, scenery and a good sunset with friends or loved ones.
Timeline
Patient Support Specialist
WhiteCap Search
05.2024 - Current
Customer Service Representative
National People's Co-operative Bank of Jamaica LTD
03.2023 - 03.2024
Customer Representative
Rebhan's Gases Ltd
05.2022 - 06.2022
Youth Promotion Leader
Shunnel Stephenson
06.2021 - 10.2021
Volunteer
Donovan Mitchell
01.2020 - 07.2020
High School Diploma -
deCarteret College