Akisha OHare-Stallworth
Arlington,TX
Summary
Enthuisiatic Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server Shift Leader
WAFFLE HOUSE
10.2019 - 05.2022
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server/Hostess/Cashier Team Lead
T.G.I Fridays
10.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Upsold additional products and services to customers, increasing revenue.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
Education
Associate of Applied Science - Hospitality Management
Tarrant County College District
Arlington, TX05.2024
Skills
- Excellent Customer Service (10 years)
- Host/Hostess
- Serving Experience
- Busser
- Restaurant Experience
- POS
- Cashiering
- Cooking (2 years)
- Dining Room Monitoring
- Safe Work Practices
- Guest Satisfaction
- Station Preparation
- Adaptable and Flexible
Certification
October 2021 to October 2023
Food Handler Certification
TBAC License & Food Handlers Card
In process of obtaining Managers ServSafe certification.
Timeline
Server/Hostess/Cashier Team Lead
T.G.I Fridays
10.2021 - 02.2022
Server Shift Leader
WAFFLE HOUSE
10.2019 - 05.2022
Associate of Applied Science - Hospitality Management
Tarrant County College District