Akisha M Gunnels

*Oversee daily store operations, including opening/closing procedures, cash handling, and merchandising.

*Lead, train,and supervise teams of associates to meet performance and customer service standards.

*Achieve and exceed sales goals through effective inventory control and promotional execution

* Manage scheduling, payroll and labor costs to optimize productivity.

* Ensue compliance with company policies, safety regulations, and loss prevention procedures.

* Handling customer concerns professionally, resolving issues to maintain satisfaction and loyalty.

• Provided technical support for hardware and software issues across departments.
• Configured and maintained network systems to ensure optimal performance.
• Conducted training sessions for staff on new technology and software applications.
• IT help desk support first point of contact.
• Install, configure, and maintain computer systems, printers and other devices.
• Document technical procedures and maintain IT inventory.