Dedicated customer service representative skilled in problem resolution, active listening, and critical thinking. Proven track record in handling complaints effectively, ensuring customer satisfaction and retention.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Kosher Bite
Pikesville, MD
03.2023 - 11.2023
Assisted customers with inquiries, providing accurate information about products and services.
Resolved customer complaints efficiently, ensuring satisfaction and retention.
Processed orders and returns using point-of-sale systems to streamline transactions.
Collaborated with team members to maintain product displays and inventory levels.
Educated customers on proper food handling and storage practices for kosher products.
Customer Service Representative
Tractor Supply Company
Wickenburg, AZ
01.2012 - 01.2014
Documented customer feedback to identify trends and improve service quality.
Adapted quickly to new software tools, enhancing operational efficiency in service delivery.
Supported marketing initiatives by promoting special offers during customer interactions.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cart Loading and GM
Wickenburg Golf Course Country Club
Wickenburg, AZ
01.2010 - 01.2012
Oversaw daily operations, ensuring efficient service delivery and high customer satisfaction.
Managed staff recruitment, training, and performance evaluations to enhance team productivity.
Developed and implemented strategic marketing initiatives to attract new members and increase engagement.
Analyzed financial reports to optimize budget management and reduce operational costs.
Collaborated with board members to establish long-term goals for club development and growth.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Associate in Engineering Technology - Associates Construction Managment
Yavapai College
Prescott, AZ
01-1998
GED -
Independence Highschool
Glendale, AZ
01-1991
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Customer relations
Call center experience
Complaint handling
Languages
English
Full Professional
Timeline
Customer Service Representative
Kosher Bite
03.2023 - 11.2023
Customer Service Representative
Tractor Supply Company
01.2012 - 01.2014
Cart Loading and GM
Wickenburg Golf Course Country Club
01.2010 - 01.2012
Associate in Engineering Technology - Associates Construction Managment