Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Akiva Lamon

Finksburg,MD

Summary

Dedicated customer service representative skilled in problem resolution, active listening, and critical thinking. Proven track record in handling complaints effectively, ensuring customer satisfaction and retention.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Kosher Bite
Pikesville, MD
03.2023 - 11.2023
  • Assisted customers with inquiries, providing accurate information about products and services.
  • Resolved customer complaints efficiently, ensuring satisfaction and retention.
  • Processed orders and returns using point-of-sale systems to streamline transactions.
  • Collaborated with team members to maintain product displays and inventory levels.
  • Educated customers on proper food handling and storage practices for kosher products.

Customer Service Representative

Tractor Supply Company
Wickenburg, AZ
01.2012 - 01.2014
  • Documented customer feedback to identify trends and improve service quality.
  • Adapted quickly to new software tools, enhancing operational efficiency in service delivery.
  • Supported marketing initiatives by promoting special offers during customer interactions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Cart Loading and GM

Wickenburg Golf Course Country Club
Wickenburg, AZ
01.2010 - 01.2012
  • Oversaw daily operations, ensuring efficient service delivery and high customer satisfaction.
  • Managed staff recruitment, training, and performance evaluations to enhance team productivity.
  • Developed and implemented strategic marketing initiatives to attract new members and increase engagement.
  • Analyzed financial reports to optimize budget management and reduce operational costs.
  • Collaborated with board members to establish long-term goals for club development and growth.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

Associate in Engineering Technology - Associates Construction Managment

Yavapai College
Prescott, AZ
01-1998

GED -

Independence Highschool
Glendale, AZ
01-1991

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Call center experience
  • Complaint handling

Languages

English
Full Professional

Timeline

Customer Service Representative

Kosher Bite
03.2023 - 11.2023

Customer Service Representative

Tractor Supply Company
01.2012 - 01.2014

Cart Loading and GM

Wickenburg Golf Course Country Club
01.2010 - 01.2012

Associate in Engineering Technology - Associates Construction Managment

Yavapai College

GED -

Independence Highschool