Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Akiya Hester

Minneapolis

Summary

Experienced security dispatcher with a strong background in incident response, communication management, and fast paced problem solving. With several years of experience coordinating security operations, routing emergency calls, and supporting field teams, leading to a calm and solutions-based approach to demanding situations. Additional experience includes a solid foundation in sales, where customer relations, negotiation skills, and the ability to build trust quickly were vital. Motivated by teamwork, continuous improvement, and creating safe, positive experiences.

Overview

5
5
years of professional experience

Work History

Dispatcher

GardaWorld
Minneapolis
01.2023 - Current
  • Responsible for receiving, making, and routing calls from field personnel and operations staff throughout the state of Minnesota.
  • Coordinated day to day operational needs including the dispatching of special response personnel to locations in need of coverage, updating schedules, and auditing security report logs.

Sales Associate

Shoe MGK
Bloomington
01.2021 - 02.2023
  • Enthusiastically sold supplies and accessories to customers while offering advice on purchases and promoting additional products.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Independently Sold over 600 dollars in merchandise on a daily basis.

Education

High School Diploma - General

Robbinsdale Cooper Senior High School
Minneapolis
06-2020

High School Diploma -

Minneapolis College
Minneapolis, MN

Skills

  • Customer-Focused Service
  • Verbal and written communication
  • Schedule management
  • Dispatching
  • Problem Solving

Timeline

Dispatcher

GardaWorld
01.2023 - Current

Sales Associate

Shoe MGK
01.2021 - 02.2023

High School Diploma - General

Robbinsdale Cooper Senior High School

High School Diploma -

Minneapolis College