Catessa Stevens
Sioux City,Iowa
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Dispatcher
Hirschbach Motor Lines Inc.
Sioux City, IA
12.2021 - Current
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Closely monitored dispatch board to triage
Chiropractic Assistant
Kruse Chiropractic, PC
North Sioux City, SD
12.2016 - 11.2021
- Scheduled patient appointments for a busy chiropractic practice.
- Performed a variety of therapies on patients, including electric muscle stimulation and mechanical traction.
- Inputted patient data into the office’s computer system using Chirotouch and checked all information for accuracy.
- Contacted insurance carriers to determine patients’ coverage and sent invoices for services rendered.
- Strategically planned methods to achieve operational goals and targets.
- Developed and achieved financial and growth goals.
- Conducted mandated health screenings, physicals and special education assessments.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
- Assessed patients and documented their medical histories.
- Collected and processed co-payments and out-of-pocket charges.
- Documented vital signs and health history for patients in clinic and hospital environments.
Assistant General Manager
Whiskey Creek® Wood Fire Grill
Brookings, SD
01.2014 - 10.2016
- Oversaw computer database and physical filing systems.
- Completed inventory purchases and oversaw restocking.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with an eye for coverage needs and individual strengths.
- Handled cash in an accurate manner and prepared deposits.
- Partnered successfully with SDSU to produce a lasting partnership.
- Worked with support teams to resolve issues with product, service or accounting areas.
- Developed and rolled out new policies.
- Maintained project quality with a hands-on management style.
- Cultivated and strengthened lasting client relationships.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Hired and trained staff.
- Ensured that each guest's experience was positive, memorable and consistent.
Education
Bachelor of Science - Developmental Psychology
Liberty University
Lynchburg, VAAthletic Training and Health Education
South Dakota State University
Brookings, SDAthletic Training
University of Northern Iowa
Cedar Falls, IAAssociate of Science - Athletic Training
Iowa Lakes Community College
Estherville, IA2012
Skills
- Medical billing
- Medical terminology
- Appointment scheduling
- Charting
- Patient information maintenance
- Exemplary communication
- Acute care expertise
- Collecting
- Patient-focused care
- Patient evaluation
- X-ray development- Expired
- CPR certification- Expired
- ICD-9 forms
- Healthcare billing
- Payment processing
- Chirotouch competency
- Training and development background
- Team leadership expertise
- Business operations knowledge
- Financial leadership ability
- Effective leader
- Staff training/development
- Human resources management
- Employee scheduling
- Efficient multi-tasker
- Customer service-oriented
- Coaching and mentoring
- Customer service
- Relationship building
- Goal attainment
Timeline
Dispatcher
Hirschbach Motor Lines Inc.
12.2021 - Current
Chiropractic Assistant
Kruse Chiropractic, PC
12.2016 - 11.2021
Assistant General Manager
Whiskey Creek® Wood Fire Grill
01.2014 - 10.2016
Bachelor of Science - Developmental Psychology
Liberty University
Athletic Training and Health Education
South Dakota State University
Athletic Training
University of Northern Iowa
Associate of Science - Athletic Training
Iowa Lakes Community College
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