Ako Gomilla Platt
Pinellas Park
Summary
Exceptional Patient Service Representative with expertise in phlebotomy and blood biologics processing. Proven ability to enhance operational efficiency through accurate data entry and critical thinking. Recognized for exceptional communication skills, phenomenal customer service, and maintaining patient confidentiality, ensuring a high standard of care and service delivery.
Overview
11
11
years of professional experience
Work History
Patient Service Representative I
Quest Diagnostics
South Pasadena, FL
04.2025 - Current
- Perform phlebotomy to collect specimens according to established procedures. This includes, but is not limited to: drug screens, biometric screening and insurance exams
- Researched test/client information and confirmed all written and electronic orders using lab technology systems and approved tools.
- Obtained identification, entered billing information accurately, and collected payments in compliance with corporate policies.
- Handled specimen processing tasks such as labeling, centrifuging, aliquoting, freezing, and preparing for transport based on test order.
- Perform all non-patient facing duties, including inventory, stock supplies, sanitizing, filing, and utilizing email as appropriate.
- Read, understand and comply with departmental policies, protocols and procedures.
- Assisted in compiling and submitting statistics and data as needed.
- Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
Regenerative Lab Technician
The Steadman Clinic
Vail
07.2021 - 03.2025
- Expert at processing and analyzing blood samples on CELL-DYN Ruby & SYSMEX CBC Machine
- Operate through quality controls to assure accurate and proficient lab operation
- Daily upkeep and maintenance of lab equipment and instruments in compliance with lab safety and SOP's
- Navigate through EMR's for verification of types of blood biologic's needed for optimal use in attendings practice
- Assure confidentiality of all medical, financial, and other patient information alike while maintaining patient privacy
- Perform venipuncture and set intravenous lines in order to collect patient samples
- Monthly report and Documentation of CBC compliance and quality control of Dillon location CELL-DYN Ruby
Bartender/Server
Harry's Seafood Bar & Grille
Tallahassee
12.2019 - 03.2020
- Fostered warm, fun atmosphere enhancing guest experience and team morale.
- Attended to guest needs with prompt, personalized service, ensuring satisfaction.
- Balanced efficiency and exceptional service to effectively manage high-volume guest flow.
- Created specialty cocktails following complex recipes.
- Maintained thorough understanding of ingredients and preparation of menu items.
- Operated POS systems and managed tabs to track revenue.
- Set up and maintained appropriate stock levels for bar and restaurant.
- Communicated professionally with customers, colleagues and supervisors.
Shift Supervisor/Barista
Starbucks
Tallahassee
06.2015 - 11.2019
- Prepared beverages with speed and accuracy to minimize customer wait times.
- Implemented upselling techniques to increase order value and enhance revenue.
- Addressed and resolved customer issues to promote satisfaction.
- Executed opening and closing tasks consistently to support smooth store operations.
- Managed cash handling, deposit preparation, and payroll generation to ensure accurate financial operations.
- Cleaned prep areas and replenished supplies to maintain a safe and healthy work environment.
Education
EMT IV Course -
Colorado Mountain College
Edwards, Colorado12-2021
Bachelor of Science (B.S.) - General Health Science
Florida A&M University
Tallahassee, Florida07-2021
Phlebotomy Certification -
Midlands Technical College
Columbia, South Carolina05-2021
Associate in Arts (A.A.) -
Tallahassee Community College
Tallahassee, Florida07-2018
Skills
- Patient interaction
- Accurate Data Entry
- MS Office proficiency
- Phlebotomy
- Blood Biologics Processing
- Micropipetting
- Organizational Skills
- Critical Thinking
- Communication Skills
- Conflict Resolution
- Machine Maintenance
Timeline
Patient Service Representative I
Quest Diagnostics
04.2025 - Current
Regenerative Lab Technician
The Steadman Clinic
07.2021 - 03.2025
Bartender/Server
Harry's Seafood Bar & Grille
12.2019 - 03.2020
Shift Supervisor/Barista
Starbucks
06.2015 - 11.2019
EMT IV Course -
Colorado Mountain College
Bachelor of Science (B.S.) - General Health Science
Florida A&M University
Phlebotomy Certification -
Midlands Technical College
Associate in Arts (A.A.) -
Tallahassee Community College