BAYLIE BLAYLOCK
St. Elizabeth Physicians
Florence,IN
1
Certification
13
years of professional experience
Compassionate healthcare professional with over 7 years of experience as a Patient Service Representative. Expertise in patient communication, scheduling, and medical office administration. Earned Medical Assistant certification in 2025, enhancing clinical skills. Known for reliability and organization in fast-paced environments.
Work History
Patient Service Representative/Medical Assistant
7 Years 9 Months- Assisted patients with scheduling appointments and addressing healthcare inquiries to enhance patient experience.
- Handled high-volume telephone calls, delivering professional and compassionate customer service to patients.
- Guided patients through insurance-related questions and concerns to ensure access to necessary healthcare services.
- Communicate with patients, providers, pharmacies, and other healthcare professionals.
- Maintain accurate and confidential patient information.
- Utilize electronic medical record systems, including Epic and Allscripts.
- Assist with daily administrative operations to help ensure the medical office runs efficiently.
- Provide patients with clear instructions and information regarding appointments and healthcare services.
- Work as part of a healthcare team to provide quality patient care.
- Perform clinical and administrative duties as a Medical Assistant, including assisting with patient care and bloodwork.
- Delivered clinical and administrative support as a Medical Assistant, including providing patient care and performing bloodwork.
Server / Hostess
5 Years- Took food and beverage orders and ensured accurate and timely service.
- Took food and beverage orders, ensuring accuracy and timely delivery to enhance guest satisfaction.
- Assisted customers with inquiries and concerns to maintain positive dining experience.
- Handled multiple responsibilities while maintaining a positive experience for guests.
- Worked efficiently in a fast-paced restaurant environment.
- Communicated with kitchen staff and servers to coordinate efficient service and resolve any issues promptly.
- Maintained a clean and organized work area.
Education
Medical Assistant Certificate
High School Diploma
Skills
Medical Assisting
Phlebotomy
EMR management
Patient Care
Patient Interaction
Insurance Assistance
Patient Communication
Telephone Communication
Patient Advocacy
Medical Office Administration
Time Management
Organization
Teamwork
HIPAA & Patient Confidentiality
Healthcare Workflow
Certification
Medical Assistant Certificate, St. Elizabeth Physicians - 2025
Personal Information
Title: Medical Assistant | Patient Service Representative
Timeline
Patient Service Representative/Medical Assistant
St. Elizabeth Physicians
01.2019 - CurrentRead More
Server / Hostess
Belterra Stadium
01.2014 - 01.2019Read More
St. Elizabeth Physicians
Medical Assistant Certificate
Read More
Switzerland County High School
High School Diploma
Read More