Pauline Molina
Elk Grove,CA
Summary
Medical receptionist experience /Medical Assistant ,who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. Organized Patient Service Representative and Medical Assistant of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
8
8
years of professional experience
Work History
Patient Service Representative/Medical Assistant
Navtive American Heath Center
09.2023 - Current
- Provide excellent customer service.
- Completed registration quickly and cordially for all new and existing patients.
- Confirmed patient information, collected copays and verified insurance.
- Directed patient flow during practice hours, minimizing patient wait time.
- Assisting all center staff with a variety of clerical duties.
- Answer and assist all incoming calls to the center.
- Recorded and filed patient data and medical records.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Efficiently performed insurance verification.
- Wrote clear and detailed clinical phone messages for physicians.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Greeted and assisted patients with check-in procedures.
Administrator Store Manger
Inself Storage
02.2023 - 09.2023
- Provide excellent customer service
- Maintain patient safety via positive patient identification
- Completed registration quickly and cordially for all new and existing patients.
- Confirmed patient information, collected copays and verified insurance.
- Directed patient flow during practice hours, minimizing customers wait time.
- Answer and assist all incoming calls .
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Arranged and assisted with admissions.
- Efficiently performed verification.
- Provided families with emotional support.
- Conducted regular reviews of operations and identified areas for improvement.
Medical Assistant
Urgent Care Dr.Reddy
10.2022 - 03.2023
- Create and maintain medical records.
- Insurance billing and coding Assist in minor surgeries.
- Clean and prepare patient examination rooms.
- Obtain patient vital signs.
- Sterilize medical instruments.
- Administer first aid and CPR.
Medical Assistant/Senior Medical Representative
Naturopathic
08.2022 - 01.2023
- Create and maintain medical records.
- Insurance billing and coding Assist in minor surgeries.
- Clean and prepare patient examination rooms.
- Obtain patient vital signs.
- Sterilize medical instruments.
- Administer first aid and CPR.
Representative
Health Net
05.2021 - 08.2022
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted company performance evaluations after events to assess interest level shown for products and services and discover opportunities for growth.
- Championed change initiatives that positively impacted workplace culture and employee morale across various departments within the company.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Representative
Western Dental & Orthodontics
01.2016 - 08.2022
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted company performance evaluations after events to assess interest level shown for products and services and discover opportunities for growth.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Championed change initiatives that positively impacted workplace culture and employee morale across various departments within the company.
Education
Certificate of Completion - Medical Assisting
UEI Collage
Sacramento, United States10.2022
GED -
Cambridge College - WA
Bremerton, United States06.1994
Skills
- Microsoft Office proficiency
- Excel spreadsheets
- Meticulous attention to detail
- Self-directed
- Time management
- Professional and mature
- Dedicated team player
- Strong interpersonal skills
- Maintains strict confidentiality
- Strong work ethic
- Patient-focused care
- Understands medical procedures
- Medical terminology
Timeline
Patient Service Representative/Medical Assistant
Navtive American Heath Center
09.2023 - Current
Administrator Store Manger
Inself Storage
02.2023 - 09.2023
Medical Assistant
Urgent Care Dr.Reddy
10.2022 - 03.2023
Medical Assistant/Senior Medical Representative
Naturopathic
08.2022 - 01.2023
Representative
Health Net
05.2021 - 08.2022
Representative
Western Dental & Orthodontics
01.2016 - 08.2022
Certificate of Completion - Medical Assisting
UEI Collage
GED -
Cambridge College - WA
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