Akosua Ramsey
Staten Island
Summary
Adept at enhancing customer experiences and streamlining transaction processes, I significantly improved satisfaction rates at the Department of Motor Vehicles. My tenure at UPS as a Supervisor showcases my ability to boost team productivity through effective leadership and safety protocols. Skilled in cash handling and empathetic customer service, I excel in fast-paced environments, always prioritizing client needs and operational efficiency.
Overview
21
21
years of professional experience
Work History
Motor Vehicle Representative
Department of Motor Vehicles
10.2021 - Current
- Improved customer satisfaction by efficiently processing motor vehicle transactions and addressing inquiries.
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Promoted excellent customer service standards by promptly addressing client concerns or complaints, working towards mutually beneficial resolutions whenever possible.
Supervisor
United Parcel Service, UPS
10.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Retail Associate
AutoZone
10.2017 - 10.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Retail Sales Associate
Ann Taylor Loft
08.2018 - 01.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Retail Sales Associate
Hennes & Mauritz
08.2003 - 09.2007
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
Education
Bachelor of Arts - English Literature
College of Staten Island
Staten Island, NY08-2024
Skills
- Empathy and patience
- Cash handling expertise
- Adaptive learning
- Customer education
- Transaction processing
- Customer service
Timeline
Motor Vehicle Representative
Department of Motor Vehicles
10.2021 - Current
Supervisor
United Parcel Service, UPS
10.2020 - Current
Retail Sales Associate
Ann Taylor Loft
08.2018 - 01.2019
Retail Associate
AutoZone
10.2017 - 10.2021
Retail Sales Associate
Hennes & Mauritz
08.2003 - 09.2007
Bachelor of Arts - English Literature
College of Staten Island