Akosua Ramsey
Staten Island
Summary
Adept at enhancing customer experiences and streamlining transaction processes, I significantly improved satisfaction rates at the Department of Motor Vehicles. My tenure at UPS as a Supervisor showcases my ability to boost team productivity through effective leadership and safety protocols. Skilled in cash handling and empathetic customer service, I excel in fast-paced environments, always prioritizing client needs and operational efficiency.
Overview
21
21
years of professional experience
Work History
Motor Vehicle Representative
Department of Motor Vehicles
1775 South Avenue Staten Island NY 10314
10.2021 - Current
- Improved customer satisfaction by efficiently processing motor vehicle transactions and addressing inquiries.
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Promoted excellent customer service standards by promptly addressing client concerns or complaints, working towards mutually beneficial resolutions whenever possible.
Supervisor
United Parcel Service, UPS
1331 Travis Avenue Staten Island NY 10314
10.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Retail Associate
AutoZone
464 Coney Island Avenue Brooklyn NY 11218
10.2017 - 10.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Retail Sales Associate
Ann Taylor Loft
08.2018 - 01.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Retail Sales Associate
Hennes & Mauritz
08.2003 - 09.2007
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
Education
Bachelor of Arts - English Literature
College of Staten Island
Staten Island, NY08-2024
Skills
- Empathy and patience
- Cash handling expertise
- Adaptive learning
- Customer education
- Transaction processing
- Customer service
Timeline
Motor Vehicle Representative
Department of Motor Vehicles
10.2021 - Current
Supervisor
United Parcel Service, UPS
10.2020 - Current
Retail Sales Associate
Ann Taylor Loft
08.2018 - 01.2019
Retail Associate
AutoZone
10.2017 - 10.2021
Retail Sales Associate
Hennes & Mauritz
08.2003 - 09.2007
Bachelor of Arts - English Literature
College of Staten Island