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Akosua Serwa
Grand Prairie,Texas
Summary
Dynamic security professional with a proven track record at Global Security DFW, adept in electronic surveillance and access control. Excelled in enhancing safety protocols, leading to a significant reduction in unauthorized access incidents. Skilled in computer proficiency and staff management, demonstrating exceptional communication and multitasking abilities.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Communication Offficer( Security Dispatcher )
Allied Universal Protection Services(Lockheed Martin)
Grand Prairie, TX
09.2024 - Current
- Monitored security systems and responded to alarms, ensuring prompt incident resolution.
- Coordinated communication between field personnel and management during emergencies.
- Implemented dispatch protocols, improving response times to security incidents.
- Trained new dispatch staff on operational procedures and emergency response techniques.
- Oversaw scheduling of security personnel to optimize coverage across facilities.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Improved communication between security teams by implementing a standardized radio protocol for incident reporting.
- Assisted in emergency situations, coordinating resources and providing critical information to first responders.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Assisted in the creation of comprehensive incident reports, detailing all relevant information for further analysis and resolution.
- Studied building floor plans to give directions and provide accurate information.
- Managed multiple phone lines simultaneously while prioritizing urgent calls for service from clients and officers in the field.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Responded to [Number] calls per day to execute service or requests for emergency and routine assistance.
- Supported successful event management by coordinating security resources, access control points, and crowd control measures effectively during special events or emergencies.
- Patrolled assigned areas to provide guest assistance while remaining alert for suspicious circumstances or individuals.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
Gate Attendant
Poly-America
Grand paririe, texas
01.2024 - 07.2025
- Operated two-way radios for communication with other gate attendants or supervisors.
- Inspected vehicles for valid parking passes before allowing them onto the premises.
- Verified identification of all personnel entering the facility to ensure authorized access.
- Managed multiple tasks simultaneously while maintaining attention to detail throughout shift hours.
- Performed daily maintenance tasks such as checking locks on gates to ensure proper functioning.
- Monitored access control systems including keypad entries, alarm systems, intercoms, CCTV cameras.
- Assisted with directing traffic flows at entrance and exit points during peak times.
- Maintained accurate records of vehicle counts entering and exiting the premises at all times.
Armed Security Officer
R&S security
dallas, texas
01.2022 - 01.2024
- Patrolled facilities by foot or vehicle to detect or prevent illegal or unauthorized activities.
- Interacted with customers, visitors, employees in a friendly, courteous manner at all times.
- Enforced safety regulations to protect lives and property from fire hazards or criminal activity.
Security Officer
Global secrity DFW
dallas, TX
03.2016 - 04.2022
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.
- Enforced safety regulations, policies and procedures to ensure a safe environment.
- Observed, reported and documented suspicious activities to management.
- Maintained daily logs of all activity occurring on the premises.
- Secured exits and entrances at end of operations, controlling access to building.
Education
Associate Science - undefined
Care Hope College
Certified Nurse Aid - undefined
Springpack Healthcare Institute
Associate Art - undefined
Tarrant County College
Skills
- Computer proficiency
- Access Control
- Electronic surveillance
- Visitor tracking
- Crime Prevention
- Staff Management
Certification
- Security Level III
- Security II
- Pepper spray training course
Timeline
Communication Offficer( Security Dispatcher )
Allied Universal Protection Services(Lockheed Martin)
09.2024 - Current
Gate Attendant
Poly-America
01.2024 - 07.2025
Armed Security Officer
R&S security
01.2022 - 01.2024
Security Officer
Global secrity DFW
03.2016 - 04.2022
Associate Art - undefined
Tarrant County College
Certified Nurse Aid - undefined
Springpack Healthcare Institute
Associate Science - undefined
Care Hope College